Specific Responsibilities:

• Must exhibit self motivation and personal relations skills. The individual must be able to deal with professionals in a Clinical setting, establish appropriate work priorities and schedules, in a manner sensitive to both the customer and co-workers. While working with the responsible manager, the BMET 1 is responsible for communicating work status along with any problems, scheduling issues or incomplete service activities that require management attention.
• Must take responsibility for clerical needs, including completeness and accuracy of service reports, filing, tracking of Scheduled Maintenance (SM) and repair services, monthly status reports, notification to departments of overdue and incomplete SMs and equipment inventory reports.
• Initiates service requests to outside vendors as required and tracks service completion including documentation.
• Where applicable, assists in tracking of SM service activities of vendors and processing additions / deletions to the medical equipment inventory. Communicates with appropriate support staff pro-actively to assure customer satisfaction with the Renovo Clinical Engineering program. Reviews budgetary reports and contract inventories for accuracy.
• Must work independently to accomplish all assigned SMs while balancing repair calls as required as well as completion of all related paperwork.
• Must respond to all urgent requests for service verbally within 15 minutes. Must prioritize new requests with balance of open repairs and schedule accordingly.
• Performs all assigned non-invasive repairs. Performs as many as possible of any required invasive repairs on-site. Arranges for completion of the balance of the invasive repairs.
• Orders and tracks all necessary parts for repairs using the approved purchasing method for the account. Demonstrates good judgement on which repairs are attempted on-site.
• Maintains timely and accurate knowledge of equipment status through proper use of department schedules, inventories and SM schedules.
• Responsible for inventory control. Must accurately track and report all additions, deletions, and changes including accuracy of department inventories and SM schedules.
• Must exhibit good customer relations skills. A close daily relationship with the customer results in a high level of customer satisfaction and perception of value per dollar cost. Company image is perceived primarily through contact with the customer and on-site personnel.
• Must work closely with Renovo Account Managers and Regional Directors to keep them informed of account status. This must include SM status, repair status, level and type of special interests and customer concerns and problems.
• Provides, or assists in providing, user in-service training and new equipment evaluation as requested.
• Tracks safety and quality related issues as required by the facility including hazard notifications, equipment failures related to patient safety, manufacturer recalls and mandatory equipment notifications and upgrades. Attends Environment of Care/ Safety Committee meetings as requested by the facility.
• Learns new maintenance skills quickly, usually with demonstration.
• Operates and maintains test equipment to high standards. Tracks test equipment, parts inventory and other on-site Renovo assets as assigned. Maintains accurate quantity and locations for all company assets under his/her control.
• Must be available for after hours service calls and participate in the on-call rotation if asked to do so.
• Performs other duties as assigned. **