Job description

SUMMARY:

Responsible for the growth of consumer, business and municipal deposit and loan balances through acquiring new relationships, retaining expanding existing relationships. Responsible for outbound sales initiatives to include outbound call programs and outside business calls. To ensure the Branch is in compliance with laws and regulations set forth by regulatory agencies. To ensure the Branch is adhering to the policies and procedures of Adirondack Bank. Responsible for insuring readiness for Branch Audits as well as participation in responding to such Audits. Responsible for developing the skills and behaviors of all branch employees. Responsible for leading the branch on the application of prescribed program disciplines for both customerservice and sales practices through routine coaching, observations, and skill drills. Coaching and mentoring direct reports in the achievement of goals as they relate to the strategic initiatives of the organization. Responsible for completion of performance management processes. To support the bank’s commitment to community involvement through membership in at least one community organization. ** Must possess knowledge of applicable consumer compliance regulations. **

ESSENTIAL DUTIES: Five Primary Job Functions in Leading the Branch Team Leadership To ensure the branch embraces the culture of Adirondack Bank. To be a role model in effective communications, both written and verbal. To conduct daily huddles with the branch team to ensure the team is focused on the objectives of the day. To conduct weekly staff meetings that include components for Sales/Service, Training and Development andOperational Updates. Review results and recognize high performers. Review topics that provide an educationalvalue to the employees. To communicate updates and changes that are critical to performing the day-to-daytasks and activities of the branch. To monitor and evaluate branch results.

To ensure branch staff are provided with opportunities to participate in training and development programs offered by the bank. To participate in the recruitment and hiring of branch staff. To provide formal and informal coaching to the employees of the branch and assist with mentoring peers as needed. To ensure completion of all required reporting and that action is taken as needed in a timely manner. To ensure that all employees of the branch receive scheduled performance evaluations in a timely manner. To reward and recognize team members for their successes and exceptional results. To be involved in the community through participation in volunteer activities and through serving non-profit agencies in the market.

Sales: To inspire and lead the branch team in achieving sales goals aligned with corporate objectives. To participate in business development opportunities through prospecting for new opportunities and managing existing relationships and outside calling. Work with business partners from all lines of business including Mortgage, Small Business, Commercial, AFS, and AIS to promote referrals and deepen relationships. To promote the importance of retention and growth of the branch’s customer base. To provide branch team with competitive intelligence and ensure their understanding of how to utilize the tools for sales presentations and handling objections.

Customer Service: To ensure the branch team is providing an exceptional customer service experience to its clientele. To follow the prescribed program disciplines that enhance the overall customer experience. Conduct routine coaching and observation sessions with staff to ensure the entire branch is embracing the steps in their daily customer interactions. To oversee the handling of customer concerns and problem resolution.

Revenue Growth To manage controllable expenses and non-interest income generated by the branch

Branch Soundness – Operations & Compliance To maintain control over branch audit procedures and to ensure compliance. To assist with the review and preparation of monthly branch audits and review feedback for opportunities for improvement. **Required to attend or participate in necessary compliance training, including but not limited to BSA, Security, Information Technology, OFAC, Privacy and applicable BVS courses.

Skills Required: Leadership Skills Interpersonal Skills Active Listening Skills

Written and Verbal Communication Skills • Planning and Organizational Skills • Judgment and Decision-Making Skills • Analytical Skills • Problem Solving Skills • Monitoring and Measuring Skills • Flexibility/Adaptability and Ability to Manager multiple priorities • Time Management Skills Behaviors Required: • Informed – Thoughtful and Well Versed • Confident – Passionate and Enthusiastic • Reliable – Consistent and Dependable • Approachable – Friendly and Open Minded • Energetic – Responsive and Proactive • Flexible – Nimble and Adaptable • Engaged – Involved and Connected JOB REQUIREMENTS: College graduate or equivalent banking or related experience Minimum of two years of experience in branch management or a related field Computer skills Notary Public NMLS Registered Ability to travel to other area branches for meetings or coverage as needed. OTHER DUTIES: *In some regions a Branch Manager may possess their MLO license and have additional responsibilities and goal allocations relative to that role. *At times, there may be a Branch Manager assigned to more than one branch either on a permanent or temporary basis. In such scenarios, the Manager is expected to appropriately allocate their time between the branches as deemed necessary. ADDITIONAL RECOMMENDED TRAINING: BVS TRAINING AS ASSIGNED ANNUALLY

EQUAL OPPORTUNITY EMPLOYER VETERAN/DISABILITY

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: Multiple Locations

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