Job description

$1,000 Retention Bonus Paid Out After Six Months Of Continuous Employment.

Organization

Emma Norton Services works with women, children, and families who are on their journey of recovery from homelessness, mental illness, chemical dependency, and other life stressors. Emma Norton Services provides safe, permanent housing in combination with programs and support services, through a housing first and harm reduction model, to provide an environment where victory over homelessness, mental illness, and chemical dependency is possible.

Purpose

The Supportive Housing Case Manager is responsible for providing case management for families with three or more children at Emma’s Place – a 13-unit permanent supportive housing program – as well as individuals in the community. The case manager will support adult members with determining and addressing goals, work closely with other staff to ensure effective team communication that promotes client satisfaction, and provide effective services using a client-centered approach.

Responsibilities

1. Provides in-home case management to families at Emma’s Place and in the community

· Tailors individual meetings and case management to promote success and stability through assessing service needs, develops initial goal plans and coordinates services for adult residents within 90 days of participant entry, and in six months increments thereafter

· Provides support with finding and maintain housing to families and individuals

· Assists clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings

· Maintains up-to-date and organized client files through an electronic records system; including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services

· Collects and records all required statistical information, accurately reporting data in a timely manner

· Participates in client intake and move-in processes as needed, focuses on recovery and client-centered care, assists families in creating and following harm reduction plans, and resolves crises as appropriate

· Assists with covering the front desk as needed

2. Fosters a positive, engaged client community

· Assists the client community with community building skills

· Assists clients with identifying and addressing community concerns/issues

· Assists clients in acquiring necessary resources for move-in; provides landlord-tenant support; identifies opportunities for community integration and development of natural support networks

· Facilitates peer mediation as needed

3. Functions as a team member

· Follows through with own job responsibilities and assignments

· Engages in constructive problem solving and conflict resolution, assists other team members in doing the same

· Provides information needed by other team members in a timely and effective manner

· Offers assistance to team members as needed

· Gives and receives feedback to and from team members

· Takes direction from supervisor or manager, and implements team decisions as made

4. Other duties

· Participates in staff and team meetings

· Promotes community awareness of Emma Norton Services

· Builds positive working relationships with landlords in Ramsey County

· Attends community meetings as necessary

· Participates in agency efforts to promote a mutually respecting, multicultural environment; participates in training opportunities related to economic, racial and cultural diversity as requested

· Completes and maintains up-to-date knowledge and expertise in areas related to job duties; including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire

· Performs other duties as assigned

Requirements

1. A relevant course of study in a social services field and a minimum of one year of related experience

2. Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C

• Experience delivering services to adults, youth, or families who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
• Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches

5. Able to identify and assess a wide range of client needs

6. Knowledgeable about community resources

7. Experience and high level of proficiency using Microsoft Office

8. Ability to interact with people in a manner which shows sensitivity, respect, and professionalism

9. Ability to communicate effectively orally and in writing

10. Ability to exercise good judgement and problem solving in a variety of circumstances

11. Ability to work with a high level of accuracy and attention to detail

12. Ability to maintain professional boundaries

13. Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds

14. Duties may require physical ability to climb stairs

15. Duties require extended use of a keyboard

16. Ability to work with initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary

17. Ability to drive insured vehicle for relevant job duties

CASE MANAGER WAGE TIERS

Range: $43,000 to $48,000

Tier One: $43,000 to $44,000

· Tier 1.1 $43,000

· High School Diploma or Equivalent/Associate’s or Bachelor’s Degree in non-social services field, plus 2 year of Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Associates Degree in a Social Services field, plus 1 year of Case Management, or 2 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 6 months of Case Management, or 1 year of combined Case Management and lived experience with unhoused populations.

· Tier 1.2 $44,000

· High School Diploma or Equivalent/Associate’s or Bachelor’s Degree in non-social services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Associates Degree in a Social Services field, plus 2 years Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 1 year of Case Management, or 2 years of combined Case Management and lived experience with unhoused populations

Tier Two: $45,000 to $46,000

· Tier 2.1 $45,000

· Associate’s or Bachelor’s Degree in non-social services field, plus 4 years of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

· Associate’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Bachelor’s Degree in a Social Services field, plus 2 years of Case Management, or 3 years of combined Case Management and lived experience with unhoused populations

· Tier 2.2 $46,000

· Bachelor’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

Tier Three: $47,000 to $48,000

· Tier 3.1 $47,000

· Bachelor’s Degree in a Social Services field, plus 4 years of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

· Master’s Degree in a Social Services field, plus 3 years of Case Management, or 4 years of combined Case Management and lived experience with unhoused populations

· Tier 3.2 $48,000

· Bachelor’s Degree in Social Services field, plus 5 years + of Case Management, or 6 years of combined Case Management and lived experience with unhoused population

· Master’s Degree in a Social Services field, plus 4 years + of Case Management, or 5 years of combined Case Management and lived experience with unhoused populations

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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