Job description
About Us:
JOB DESCRIPTION: CLAIMS ADJUSTER-TRAINEE
Job Duties & Responsibilities:
Qualifications:
Education & Experience:
Schedule
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
Overview:
Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into the California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.
Responsibilities:
Are you Fast? Are you Flexible? We are Pronto Insurance and are looking for candidates that will thrive in a fast working environment and flexible work schedule. We provide a 5 week training program that will provide you the skills necessary to be successful as a claims adjuster. You will be provided with all resources needed and mentorship from Pronto leaders in order to succeed in the role. Our vision statement is to aspire to be the number one choice for hispanic customers that are looking for insurance based financial protection and peace of mind. Come join our team!
JOB DESCRIPTION: CLAIMS ADJUSTER-TRAINEE
Job Duties & Responsibilities:
- Determine coverage
- Determine liability (who’s at fault for the damages)
- Interview customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
- Provide excellent customer service by meeting service level metrics on call answer rates and customer satisfaction scores.
- Issue payments as per discretionary settlement authority limits.
Qualifications:
- Bi-lingual in Spanish
- Ability to obtain a Texas Adjuster License
Education & Experience:
Desire to continuously learn - staying up to date on industry knowledge and taking initiative to assess clients' needs- Organizational skills - attention to detail, time management, focus on priorities, thoroughness and follow up
- Tech savvy- Proficient in computer window-based programs with excellent navigation skills
- Effective communication - using clear, concise written and verbal communications and decision making abilities
- Drive - self-motivated to find the answers, solve problems, and stand for a highly-ethical approach in all you do
- Interpersonal skills - modeling an optimistic attitude and compassion when handling difficult client conversations
- Experience - High School diploma or equivalent required, prior experience in a customer service role preferred
Schedule
Monday - Friday from 8:00AM - 5:00PM and extended hours/weekends/holidays depending on business needs.
This is a
hybrid position. (In Office/Remote)
Qualifications:
Required: High school diploma and 2 years related claims experience required. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of accepted industry standards and practices. Proficient in basic computer skills.
Preferred: Bachelor's Degree preferred. Bilingual Spanish a plus. Experience with related claims and business software.
Behaviors: Excellent judgement and decision making skills to ensure claims are resolved in the best interest of the Company. Ability to combine pieces of information to form conclusions necessary to determine coverage, evaluate liability and evaluate damage exposures to ensure the claims are paid in a fair and equitable manner.
Additional Information:
Preferred: Bachelor's Degree preferred. Bilingual Spanish a plus. Experience with related claims and business software.
Behaviors: Excellent judgement and decision making skills to ensure claims are resolved in the best interest of the Company. Ability to combine pieces of information to form conclusions necessary to determine coverage, evaluate liability and evaluate damage exposures to ensure the claims are paid in a fair and equitable manner.
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
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