Job description
JOB INFORMATION
Job Description Name:
Clinical Care Liaison
Department:
Quality Resources/Internal Medicine/Family Medicine
ORGANIZATION (To be completed by HR)
Approved Date:
Date Last Edited:
4/9/23
Job Category:
Job Posting Title:
Clinical Care Liaison
Exemption Status:
Non-Exempt
JOB SUMMARY (overall description of work done by this position)
This position will focus on closing care gaps and panel management in a remote work environment. Tasks include reviewing provider schedules and preparing for upcoming appointments. Charts will be reviewed for open care gaps and patients will be contacted via telephone or myChart to coordinate any pre-appointment or care gap closure needs.
JOB FUNCTIONS
Essential Functions (primary responsibilities of the position in order of importance)
Job Responsibilities
% TIME
1.
Review Provider schedules to complete a chart review prior to patient appointment
30
2.
Identify any gaps in care for reviewed patients
20
3.
Contact patients prior to their appointment to review care gaps and coordinate any pre-appointment requirements
20
4.
Use dashboards to follow up and coordinate reassessments of specific care gaps (ex: blood pressure checks).
10
5.
Act as a liaison for Physicians and Advanced Practice Providers and communicate patient needs to Provider via Epic documentation.
10
6.
Regularly review and keep Provider panels current.
5
7.
Facilitate completion of forms (ex: W/C, insurance, etc.) by the physicians
5
Required for All Jobs (DO NOT CHANGE)
1.
Performs other duties as assigned
2.
Complies with all policies and standards of position, department, and organization.
3.
Complies with HIPAA for the protection of patient and confidential information
QUALIFICATIONS
Education
Education Level
Education Details
Required/
Preferred
Diploma or GED
High school diploma or GED
Required
Graduate of an approved Medical Assistant program or equivalent work experience and on the job training to have obtained certification.
Required
Work Experience
Experience
Experience Details
Required/
Preferred
1 year
Experience working in a clinic setting
Required
1 year
Experience working in Primary Care
Preferred
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/
Preferred
CMA/RMA/CCMA
Certified, Registered, or Certified Clinical Medical Assistant
Upon Hire
Required
Knowledge, Skills and Abilities
KSA's
Proficiency
(Basic, Proficient, or Advanced)
Ability to maintain confidentiality (patient and/or business)
Advanced
Strong written ad verbal communication skills
Advanced
Working knowledge of computer systems and phones
Proficient
Knowledge of EPIC (electronic medical record)
Proficient
Ability to work independently to accomplish a wide variety of duties performing patient support work
Proficient
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