Overnight Manager on Duty - The Little Nell - Housing Available
Job description
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds - hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."
Summary
The Overnight Manager on Duty will perform daily audit function according to the daily audit checklist and complete tasks in a timely manner at both The Little Nell. Shift hours are 11:00 pm - 7:30 am/ Weekends are required.
- Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
- Assist with guest requests and any guest services
- Run expected arrivals report
- Check wake up call sheet from PBX and verify all wake up calls have been set on the wake up call clock
- Continue to record wake up calls throughout evening. Make wake up calls that are for the night shift.
- Roll all Expected Arrivals and No shows to next day
- Verify all Retail outlet charges are posted
- Post overnight parking charges
- Run Night Audit Daily Processing to roll hotel date
- Post room and tax
- Back up computer system, coordinate w/SLC auditor
- Print and distribute House Reports
- Submit audit
- Sort and file daily receipts for all restaurant outlets
- Be completely familiar with all emergency procedures
- Act responsibly and in accordance with policies and procedures in the event of an emergency
Additional Job Duties
- Make Front Desk Manager aware of guest’s comments and complaints
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
- Report to shift on time
- Comply with all policies and procedures for the Front Desk department, The Little Nell, and Aspen Skiing Company
- Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
- Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
Knowledge of Hotel Front Desk Responsibilities- Desire to work nights
- Be a self-starter and be able to work without supervision
- Excellent customer service experience
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the Front Desk Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
- Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
- Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
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