Marty Cancila Collision Center has an immediate opening Customer Service

Representative. The Customer Service Representative is responsible for providing Customer

Service and Administrative support to Collision Center operations.

Pay: $24.9K to $29.1K

Other duties include:

• Greeting customers as they arrive in a prompt, pleasant and professional manner.
• Answering incoming phone calls in a prompt, polite, and professional manner.
• Provides assistance in resolving customer concerns.
• Receives cash, checks, and credit card payments from customers and records the amounts received.
• Closes repair orders on the computer system in a timely manner
• Scan completed files and repair orders into system.
• Screens calls, directs customers to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.
• Reconciles daily Deposit each evening.
• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
• Assist in scheduling Customer appointments.
• Keeping customers updated on vehicle status in conjunction with Estimators.
• Assisting Collision Center Manager and Estimators as needed
• Daily Time Flagging for Techs
• Maintaining a clean and professional work environment.
• Maintaining a professional appearance.
• Performing other duties as assigned.

Monday – Friday 8:00am – 5:00pm

Ideal applicants will have the following qualifications:

• Must be 18 of Age.
• Efficient and accurate in a fast-paced environment
• Leadership skills and a desire for advancement are a plus.
• Experience working with DRPs and Insurance Carriers
• Minimum 2 years' experience in a collision repair facility
• Respond to online inquiries and emails in a timely manner.
• Basic computer knowledge and typing skills.
• Experience with CCC estimating System and Auto Collision Industry software preferred.
• Excellent communication skill with customers, team members and vendors.
• Time management skills and ability to work independently is a must.
• Professional Phone skills and pleasant communicator
• Ability to work as part of a team and collaborate with other Team Members
• Must have ability to work overtime when needed.
• Must be flexible with work schedule to ensure proper coverage in other absences.

Job Benefits

We provide a positive, professional work environment with the best training in the

industry. We believe in employee development through training and advancement from

within. Our team members benefit which include:

Pay Based on Experience

• Full time position
• Competitive Pay
• Paid Vacation and sick time.
• Health Care package
• 401K Plan
• Dental insurance
• Vision insurance
• Employee Pricing
• Paid Training

Must pass background check & drug screening.

The team at Marty Cancila works well together because we employ people who share a

commitment to quality and passion for excellence. If that describes you, we'd love to

hear from you!