Customer Experience Specialist
Full Time
Orlando, FL 32810
$16 - $20 an hour
Posted
Job description
Overview:
We are a nation-wide leader in premium window and door replacement company based in Orlando, Florida that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company.
Summary
What We Offer:
Work Schedule: Full-Time Monday through Friday
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary range: $16/hr to $20/hr (depending on experience)
We believe in passionately improving the places we gather. The Customer Experience Liaison is responsible for ensuring that we are delighting all of our customers and identifying opportunities for improvement. Are you the right candidate for our window and door replacement company?
We are a nation-wide leader in premium window and door replacement company based in Orlando, Florida that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company.
Summary
The Customer Experience (CX) Liaison’s main focus is to help transform the company in its customer first efforts. The chosen candidate must be able to work cross-functionally across all departments to create and drive alignment around the company’s goal of creating a seamless end-to-end customer experience.
This role requires a hands-on leader who will drive positive reviews and survey results. It is both a strategical and tactical role, responsible for collaborating with the various operations teams to execute the necessary changes based on the Voice of the Customer.
What We Offer:
- Health, dental, vision, and life insurance
- 6 Paid Holidays
- Paid Time Off
- 401k Plan
- A great work environment with opportunities for training and advancement.
What You Will Do
- Document and create procedures
- Track and demonstrate accountability for customer service scores
- Collaborate across departments to educate and improve customer service
- Develop and manage customer service initiatives designed to “raise the bar”
- Analyze and develop customer journey maps to identify problem points and determine solutions
- Analyze and manage data across multiple platforms
- Evaluate technology and processes for improvement opportunities
- Lead strategic meetings and work with functional experts in each department
- Serve as the voice of the customer and continuously act as a change agent
What We Need From You
- 2 Year college degree and at least 2 years of dynamic customer service and data analytics experience.
- CRM experience (salesforce platform or similar)
- Online portals
- Spreadsheet proficiency
- Data tracking
- Ability to build a position that doesn’t already exist
- Urgency is critical
- Team player
- A passion for customer service
- Customer resolution a plus
Work Schedule: Full-Time Monday through Friday
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary range: $16/hr to $20/hr (depending on experience)
Job type: Full-Time, Hourly, Non-exempt
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