Job description
The Customer Serivice Associate is responsible for customer contact, and recording important customer information.
We offer
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Key responsibilities
- Talks with customer by phone or in person and receives orders for account.
- Supervise assigned accounts
- Deliver Customer expectation
- Fills out contract forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed.
- Solicits sale of new or additional services.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Position is full-time and on-site.
We are looking for
- High school diploma/GED, Bachelor’s degree preferred
- 1+ years’ customer service experience in the transportation, manufacturing, warehouse and distribution industries. Retail and fast-food customer service experience non applicable at this time.
- MS Word must be able to create and modify docs
- MS Outlook must be able to manage emails and calendars
- Intermediate proficiency skills in Microsoft Excel that includes inputting & exporting data, sorting, & filtering data, creating and modifying spreadsheets, using auto sum, basic formatting.
- Need to have flexibility to work earlier, stay later and weekends based on customer needs
- Must have availability to work on 1st Shift from 6:30 am to 3:30 pm (M to F).
Personal Characteristics (Soft Skills):
- Organizational skills, meticulous flow-through skills
- Excellent communication skills, the ability to work under pressure, and to work independently
- Must be assertive and self-starter
Preferred Qualifications (nice to have):
- WMS or Warehouse Management Systems
- YMS or Yard Management Systems
- Advanced proficiency skills in Microsoft Excel that includes pivot tables and Macros.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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USA Savannah Hourly/Part time Supply Chain/Logistics Operations
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