FreedomBank has full-service locations in the northeast Iowa communities of Elkader, Monona, Postville, Waukon & Decorah. The local economy is driven by robust agriculture and tourism. We offer excellent benefits and the opportunity to own a piece of FreedomBank through the Employee Stock Ownership Plan (ESOP).

Due to recent promotions with our bank, we are currently seeking a Customer Service Representative – Teller to join our team in Waukon. The ideal candidate will represent the bank in a positive manner in the community and work well in a team-oriented environment.

DUTIES/RESPONSIBILITIES:

• Perform all paying and receiving functions.
• Verify fund availability, proper endorsements and authorized signatures.
• Balance currency, coin and checks in cash drawer at end of the day.
• Process customer orders for travel and gift cards, money orders and cash savings bonds.
• Accept and process loan payments.
• Process deposits from ATM and night depository box.
• Open communication with customers who come into the bank seeking bank services.
• Counsel customers on optimum fit between their financial needs and bank products, referring to lenders if necessary.
• Open new accounts and explain features and benefits.
• Prepare proper documentation and explain and execute those documents.
• Assure customer satisfaction.
• Rent safe deposit boxes.
• Resolve customer concerns.
• Other duties as needed.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal and written communication skills.
• Excellent math skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent.
• Previous experience working directly with the public is preferred.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 30 pounds at a time.
• May need to sit or stand for long periods of time.

This company practices equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veteran. MEMBER FDIC