Job description
Customer Service Specialist - Fleetpulse - (22000IJ)
Description
Description - External
We are growing at Great Dane, we need you to reach the next level. We offer competitive pay, great benefits, 401k, and pension.
Great Dane turns innovative ideas into advances in trailer technology, creating new solutions in the transportation and supply chain industry. Our teams craft trailers that deliver essential goods and services, turning the wheels of the American economy.
Great Dane turns innovative ideas into advances in trailer technology, creating new solutions in the transportation and supply chain industry. Our teams craft trailers that deliver essential goods and services, turning the wheels of the American economy.
The Company:
For more than 120 years, Great Dane has earned its reputation as an industry leader in technology, innovation, and quality. Our commitment to building superior products and fulfilling customer needs has taken us from a small steel fabricating company to the most-recognized trailer manufacturer in the world.
With thousands of employees worldwide, teamwork and collaboration are valued here. We look for employees who are driven, determined and ready to accelerate their future With advancement opportunities, training, and tuition reimbursement – the road ahead is paved with possibilities.
The Position:The Customer Service Specialist (FleetPulse is responsible for fielding all incoming FleetPulse telematics system support requests and inquiries through telephone, Email and Gleap support ticketing system
Responsibilities:
- Handle administration of incoming FleetPulse support requests through telephone, Email and Gleap ticket system
- Direct support requests and inquiries to the appropriate support team members
- Participate in daily support status meetings to ensure quick issue resolution
- Provide administrative support for the FleetPulse support Team
- Create and report support response metrics on a regular cadence
- Compile and confirm all warranty claims being charged back to FleetPulse component suppliers
- Communicate with supplier representatives in support of claims
- Develop and maintain positive working relationship with key account contacts (FleetPulse Team, Great Dane customers, suppliers, service centers and dealers)
- Generate other Excel reports as needed
- Support FleetPulse Team creating parts orders to manufacturing facilities and component suppliers
- Other duties as assigned
Qualifications
Qualificatons:
- Proficient in Microsoft Office, Excel, Word and Outlook
- Excellent customer service and telephone communication skills
- Excellent organizational and filing skills
- Knowledge of support ticketing systems (Gleap) preferred
- Ability to work on multiple tasks with varying deadlines
- Experience answering phones in a professional and courteous manner.
Why Should You Apply?
- Love teamwork? We hire GREAT people.
- Want to make a difference in the USA? Our Trailers are on the roads everywhere transporting every type of product. You will have made that possible.
- Competitive Pay, Great Benefits, Advancement Opportunites, and Pension.
- Work schedule is M-F, 8am-5pm
Great Dane is an Equal Opportunity Employer
Primary Location
: US-GA-Savannah
Work Locations
: Savannah Div. Office 131 Technology Circle Savannah 31407
Job
: Engineering Services
Schedule
: Full-time
Shift
: 1st Shift
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