Job description
Functieomschrijving
- Be our customer's trustworthy advisor, by phone or email in every step of the customer journey.
- Understanding the leasing market, LIZY’s products and services and the stakeholders we interact with on a daily basis
- Identifying our customers’ mobility needs, and guiding them towards the right decisions for their specific situations.
- Developing relationships with our recurring customers and stakeholders and making them feel at home.
- Interact with the CS Team: we are a close team that keeps in touch on a daily basis about different customer cases.
- Follow up with our various logistical partners, suppliers and other stakeholders.
- Give feedback and improve the customer experience/journey. Sharing input with the rest of the LIZY team on how our product should look like to make the lives of our customers as easy as possible.
- Constantly pushing the service we collectively give to our customers to the next level.
Profiel
- Customer-focused: You are willing to help people and give them a great customer experience. You do this by listening, interpreting and anticipating the needs of the customer.
- Strong written and verbal communication skills: You will have to communicate in Dutch and French to our customers. A good knowledge of English is definitely a plus!
- Solution oriented you are creative and feel empowered to take ownership of challenges and push them to completion.
- Never-Ending Learner: You are extremely curious, hardworking, proactive and eager to learn.
- Independent with great Team spirit: We move quickly and wear many hats in a dynamic environment. You will have to be capable of working on your own and taking initiatives.
Jobgerelateerde competenties
- Uitwerken van of bijdragen aan de klantenstrategie
De jaaractieplannen en de doelstellingen van de dienst bepalen - Opvolggegevens van de activiteiten registreren
Jaarrapporten opstellen
Verbeteringen voorstellen - Prestatie-indicatoren voor de dienst uitwerken
De resultaten analyseren
Aanpassingen doorvoeren - De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
- Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...
Aanbod
At LIZY, we deeply care about our workers. Therefore, we offer lots of perks.
- Flexible Work: Amazing modern headquarters at Flagey, Brussels, possibility to work partially remote (even after Covid-19), organize your own work schedule, and enjoy the sun while working on our rooftop!
- Attractive Package: Fair salary and generous package including meal vouchers, transport, insurance, car, and strong long-term incentives with stock options.
- Quality Equipment: Top range tools including laptop, computer screen, mobile phone, keyboard, and Bose noise-cancelling headphones.
- Learning Opportunities & Empowerment: Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal.
- Friendly, fun & transparent environment: Join an international team of friendly mates in a transparent and fun work environment.
- Extra: Fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks.
Plaats tewerkstelling
1050 ELSENE
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