Lucas Systems is seeking a highly driven, Customer Success Manager, with a proven track record of over-attainment, to develop and maintain existing business accounts that utilize Lucas’ sophisticated software solutions within the Distribution (Warehouse) / Manufacturing industries.

Position Description

• Grow assigned existing accounts to ensure revenue and sustainable growth targets are met or exceeded.
• Sustain customer success standards of customer outreach, at business review meetings, site visits, generating and following up on calls to action.
• Responsible for driving customer outreach through use of technology (e.g., campaigns, emails, digital engagement) as well as traditional communications.
• Organize account planning, identifying business expansion opportunities, and orchestrating resources across the organization in support of customer account development, retention and expansion goals.
• Maintain a system of record inclusive of communications, meetings, customer contacts, and related customer master data in Salesforce.
• Maintain exceptional customer relationships and build new ones “up and wide” across customer organization through regular post-implementation communication to monitor satisfaction and identify add-on sales opportunities.
• Conduct and manage the full range of business development activities of outreach, lead generation, customer discovery sessions, presentations, proposal generation, terms negotiation, and close.
• Negotiate and close large, fixed price contracts involving the delivery of software, equipment, and services by presenting innovative solutions to address customer pain points and produce great results for the customer.
• As a trusted customer advisor, you will communicate an account strategy, including customer footprint, pain points and desired outcomes, to ensure all Lucas resources are leveraged to meet or exceed customer expectations.
• Work with Engineering/Development to define product improvements and new solutions.
• Participate in industry conferences, trade shows, speaking engagements, etc. to remain up-to-date on industry trends and issues impacting the customer base, elevate personal knowledge, and contribute to Lucas’ strategic growth plan and product roadmap.

Qualifications

• Seasoned professional with proven track record of successfully maintaining existing accounts and/or selling into Distribution (Warehouse) / Manufacturing industries and large software / solution systems sales at the VP level or higher. (This must be demonstrated as a part of the interview process.
• Minimum of three (3) years solution-based sales with a strong understanding of software.
• BS in Marketing/Communications, Logistics, Computer Science, Engineering or significant and relevant work experience in addition to a different degree.
• Ability to travel as needed to conduct business activities.
• Ability to work in a fast-paced environment.
• Background in distribution, logistics or manufacturing is preferred.

Location: Opportunities at headquarters in Wexford, PA, or regionally in U.S.

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