Job description

Open Door requires ALL employees to show proof of vaccination

Would you like a career in health care with the region’s leading community health center?

Open Door Family Medical Centers has an outstanding opportunity for you as a Call Center Representative Bilingual (English/Spanish) in our site Ossining, NY, reporting to the Director of Practice Administration.

You are eligible to participate in Open Door's Retention Bonus Plan or Health Care Bonus Program (HWB) during their employment and will receive further information regarding this during their tenure.

Joining Open Door, you will experience not just a change in jobs but in your quality of life, with challenging and rewarding career options open to you, ongoing training and development, as well as a competitive salary, annual bonus and a comprehensive benefits package.

Want to learn more about this opportunity? Looking forward to hearing from you.

The Call Center provides assistance with all incoming calls to our centers and supports access for care to our patients for medical, dental, and behavioral health services provided throughout our locations.

Responsibilities

• Provide superior Customer Service to Open Door Family Medical Center patients, providers and colleagues.
• Accurately and promptly answer incoming telephone calls, eCW messages and Patient Portal inquiries.
• Serve as a liaison between care providers and patients to ensure that patients can access medical services, medications, and other crucial aspects of health care in a timely manner.
• Document thoroughly and accurately patient communications and actions taken on their behalf in our electronic records.
• Follow procedures to correctly prioritize patient needs with provider availability.
• Use appropriate means of communication for serving our patients’ needs (appointment, telephone encounter, overhead pages) with required staff.
• Respond to emergency calls according to established procedure.
• Maintain patient confidentiality at all times, following HIPAA and Open Door Family Medical Center guidelines.
• Demonstrate ability to know when to request supervisor or additional support to meet the needs of our customers, patients and the community.
• Participate in special customer service projects intended to further engage or provide general education about the services offered at our centers.
• Represent Open Door in community outreach activities.

Requirements

• Bilingual English/Spanish with written and verbal fluency in both languages.
• High School Degree required. College credits, Associates Degree, Bachelor’s degree preferred.
• At least 1+ years’ experience as a call center representative.
• DENTAL office experience is preferred, but willing to train.
• Proficient in computer use and experience with MS Office applications, including Excel.
• Customer service experience required. Experience with community and health organizations preferred.
• Excellent telephone manners required.
• Enjoys working in a team- based environment
• Responsive and comfortable working in a fast- paced environment.
• Ability to work well with both external and internal customers, exhibiting empathy and excellent communications skills in the written and verbal exchanges.
• Ability to function well in a culturally sensitive manner within this organization’s philosophy and mission
• Passionate about providing high quality care to low income, under-served residents and those lacking access to health care

Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions. Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a mobile dental van in Mount Kisco, and a new dental practice in Saugerties, NY. For more information, please visit our website at www.opendoormedical.org

At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if the position speaks to your capabilities, experience and commitment to improve the health of our communities, please complete the application, upload your resume and cover letter with salary requirements. Qualified candidates will be contacted by phone and/or email.

Open Door is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Ossining, NY 10562: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish/English (Required)

Work Location: In person

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