Job description

We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Required Skills:
Key Responsibilities:
CIS Deskside Support with 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support.
Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks. Most deskside support professionals work full time in an office environment.
However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
Deskside support technicians take repair requests in in person and by email, phone, or live chat. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support

Essential Skills:
Strong experience as Desktop support engineer
Strong experience in supporting executive level users
Network trouble shooting skills
VIP Support skills
MAC & Windows support
Effective communication in English & local language are mandatory
Good knowledge on ticketing and monitoring tools
Good knowledge on ITIL Processes

Nice to Have Skills :
Nexthink
SCCM
Acquaintance with Intune

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant."

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 12 2023

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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