Diesel Service Technician/ Shop Foreman (FT)
Full Time
West Salem, WI
Posted
Job description
Service Technician/ Foreman Job purpose
- Provide leadership and assist in the effort to manage and maintain the efficiency, professionalism, and profitability of the service department.
- Provide direct supervision of the service technicians.
- Ensure that the customer’s needs are met.
- Maintain high standards for quality repairs in the service department.
- Interacts with the Assistant Service Manager, Service Consultants, warranty administrators, parts personnel, and technicians.
Service Technician/ Foreman Duties and responsibilities:
- Maintain an up-to-date knowledge of product warranty coverage and be capable of informing customers of applicable coverage.
- Provide service topics to Assistant Service Manager to hold monthly toolbox meetings.
- Assist with shop compliance and safety.
- Review customer’s work requests and consult with customer on additional work needed and/or additional work recommended.
- Secure customer authorization for any additional work required. Document the customer contact on the repair order.
- Maintain up-to-date knowledge of product changes, bulletins, and other pertinent information and share information during monthly toolbox meetings.
- Disseminate information to all technicians concerning product changes, product updates, observed failure patterns, departmental repair issues, safety issues, and any other information that will make a technician more productive and better able to perform his/her job duties in an efficient and professional manner.
- Help technicians diagnose failures and suggest possible repair procedures. Direct and provide instruction on technician’s repair procedures when needed.
- Provide direction and instruction to inexperienced technicians as needed.
- Supervise technician’s work for accuracy and efficiency.
- Monitor repair progress on all jobs to ensure completion within the prescribed time allotment.
- Inspect or road test trucks to insure complete and correct repair of each customer concern. Sign off on each repair order operation as inspection is completed.
- Review cause and correction information on repair order operations as the technicians complete each individual job.
- Determine specialty tool requirements and repair needs and facilitate the purchase and/or repair.
- Inform the Service Manager of potential problem areas and/or customer concerns.
- Provide direction to technicians on facility housekeeping.
- Perform other duties as assigned.
Service Technician/ Foreman Benefits:
- 16 days PTO plus holidays available during the first year of employment
- Technician Efficiency Programs
- Immediate transition into new health insurance coverage
- Three different medical plans designed to fit your needs
- FSA/HSA plans to help with medical and childcare reimbursement
- Dental and Vision Insurance plans
- Short and Long-Term Disability
- Supplemental Term Life Insurance and other co-insurance options
- 401(k) with Match
- Multiple Tuition Reimbursement programs and scholarship opportunities
- Extensive in-house training
- Health and wellness benefits
- Doctor on Demand mobile app
- Verizon wireless employee discounts
- CDL reimbursement program
- Safety glasses and boot allowance programs
- Multiple dealership locations to allow for relocation opportunities
- Endless advancement opportunities throughout the company
Allstate Peterbilt Group is an Equal Opportunity, Affirmative Action, Minority, Female, Veteran, and Disability employer. The company is also a drug-free workplace; candidates are required to pass a drug test before beginning employment.
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