Job description
Who are we?
At Avance Care, we are in the business of improving the standard of healthcare. For us, that means doing everything we can to keep our patients at the center. As an innovative primary care provider, we offer convenient, accessible, cost-effective health care services, generating industry-leading patient satisfaction ratings, quality of care, and efficiency. Welcome to a new kind of care!
Role Description
Our Director of Operations will direct Avance Care operations and compliance to ensure successful day to day delivery of services provided at all Avance Care clinics. They will be accountable for the coordination, oversight and execution of strategic priorities, and driving business needs and results to meet organizational targets.
Core Responsibilities
- Oversee all functions and operations at Avance Care locations to ensure compliance to Avance Care standards
- Participate in strategic planning, strategy execution, and implementation of care and quality management programs related to Operations team to ensure scalable and nimble organizational structure to support Avance Care’s aggressive growth plan. Ensure operations are always scalable, efficient, consistent, replicable, and economical.
- Supervise and support Practice Operations management team to ensure proper decisions are made with respect to operations at each Avance Care location
- Create processes and ensure accountability for all team members that align with organizational priorities.
- Facilitate and oversee the development and implementation of written policies and procedures that govern the operations of the clinics.
- Ensure quality improvement programs are in place and effective for all teams.
- Act as point of escalation for staff and locations. Coordinate action plans and desired outcomes across practice operations teams.
- Maintain timely updates and escalation as needed to Chief Operation Officer and/or Chief Medical Officer
- Maintain liaison with all levels of management, physicians, PSA owners, and outside organizations to coordinate practice business, accomplish directives and to facilitate the resolution of problems.
- Lead, facilitate, and collaborate with Practice Operations management team and practice leadership in releasing new initiatives, addressing concerns, and optimizing the location’s operational performance.
- Oversee employee life cycle of all practice operations management team and staff
- Oversee the process development and successful execution of new practice implementation and transition.
- Appropriately prioritizes mission-critical activities
- Collaborate with other management to ensure compliance to each of the programs below, as well as others to be identified:
- ACO requirements
- Payers requirements
- Meaningful Use
- HIPAA, OSHA, CLIA, Compliance Program
- Accomplishes all tasks as assigned or become necessary
Qualifications
Experience, Education and Licensure:
- Minimum ten years of experience in healthcare leadership or management
- Bachelor’s Degree required; MBA/MHA preferred
Necessary Skills and Abilities:
- High-energy, organized, persistent individual with strong communications, interpersonal, and systems thinking skills.
- Communications/Interpersonal Abilities:
- Communicates effectively with all levels of personnel and both internal and external
- Develops and maintains collaborative relationships.
- Ability to establish and maintain positive, effective, professional relationships with patients, providers, coworkers, and other management.
- Ability to read and interpret documents, write routine reports, correspondence, and policies, and speak effectively before groups of customers or employees.
- Ability to apply common sense understanding when carrying out detailed written or oral instructions.
- Ability to relate to and work with ill, emotionally upset, and sometimes hostile people
- Organizational Abilities:
- Able to organize complex information, electronic and paper systems. Must be highly organized and detail oriented.
- Problem Solving Abilities:
- Recognizes and analyzes problems; trend analysis.
- Able to make difficult choices under uncertain conditions.
- Demonstrates good judgment.
- Ability to make independent decisions and delegate responsibility and duties
- Ability to follow direction
- Must be able to adhere to deadlines.
- Able to motivate the employees within the environment.
- Possess the ability to think clearly to make judgmental decisions in initiating policy
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