Job description

About Westgate Branson Woods Resort:

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

We are currently seeking an energetic and creative Director of Resort Operations to lead, develop, coach, and train the operations team. This dynamic leader will spend most of their time overseeing the 5-star resort operations of the Front office, Guest Services and Housekeeping departments to ensure exceptional hospitality and services exceed guest expectations.

As a Director of Resort Operations, you will:

• Assist with plans, develops, and implements organization policies and goals.
• Coordinates activities of divisions or departments such as operating, manufacturing, engineering, planning, sales, maintenance, or research and development, to effect operational efficiency and economy.
• Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Promotes CFI/Westgate Resorts philosophies throughout resort to both team members and guests.
• Manages team member relations of resort by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings.

Requirements:

• Four-year college degree is preferred, but not required and/or equivalent operational work experience in the hotel/resort/timeshare industry.
• A minimum of 10+ years progressive experience in the Hospitality Industry with 3-years as a Operations Director or General Manager is preferred.
• Excellent communication skills with the ability to read, write and speak English fluently, Spanish is a plus. Ability to effectively present information and respond to questions from team members, managers, clients, owners/guests, and the public.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, inventory management, ordering and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship building.
• Must be able to lift and move up to 50 lbs. while performing the duties of this job.
• Must be flexible in working when needed and when business demands, including weekends, evenings, and holidays.
• Always provides a professional image through appearance and dress.

Why Westgate?

• Comprehensive health benefits – medical, dental, and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, parental leave, and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Pet Insurance
• Team Member Loyalty Program
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Members (i.e., hotels, cruises, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Branson, MO 65616: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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