Job description
- Manages the dispatch board to keep field personnel on the move and servicing clients
- Makes every effort to compress call scheduling effectively maximizing productivity and revenue
- Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at client’s convenience as necessary
- Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
- Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
- Shares responsibility to ensure that all electricians arrive at their designated appointments on time
- Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
- Enters equipment type and age information for systems into SuccessWare
- High school diploma or equivalent
- Must have good computer software skills
- Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
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