Job description
A Rewarding Experience is Coming Your Way
Our ReStores are a part of a team helping others in SWFL achieve the American Dream, OWNING their own home at an affordable cost. You could be a part of this experience!
At our ReStores, 100% of the profits are used to build affordable homes for those in need.
Summary
This position is responsible for performing daily operations at the ReStore. Some of these tasks include, but are not limited to, assisting in unloading the trucks, pricing new donations, merchandising, customer service, cashiering, customer carry-outs, accepting donation drop-offs, and assisting the driver on the truck to pick up donations.
When assigned to a Driver as a Driver Helper this position is responsible for picking up donated merchandise from both businesses and residential donors. Safely packing and delivering donations to any of our 4 ReStore locations in Lee County.
Unloading truck, processing, merchandising, and customer service. Must be flexible to work all functions in the ReStore and on the donation truck as well as in multiple locations in Lee County.
Must be flexible and able to work at other ReStore locations in Lee County.
Essential Functions
Participate in donation pick-up, including driving company truck HFH 17ft and 26ft box truck
Receive, load and unload and allocate donations.
Make courtesy calls to donors before arriving
Screen donation condition and use discretion to ensure quality of donations
Provide donation receipts to every donor.
Place and merchandise donations on sales floor with the direction from the ReStore Manager
Assist customers in ReStore
Cashier ability to open/close and balance
Donations- Graciously accept drop off donations from customers and assist with unloading items. Review donation form prior to donor leaving to make sure it is completed properly, with a smile on at all times.
Processing Donations- ability to determine which items are saleable. Clean and price items before they go to sales floor.
Support the store manager as directed while working in the ReStore
Maintain vehicles on a daily and weekly basis utilizing checklist and report repairs needed to logistics department.
Keep vehicles clean.
Check daily update of the donation calendar to reflect any changes.
Work in ReStore will be required based on business needs.
Maintain an effective working relationship with ReStore staff, volunteers, Habitat home owners and ReStore customers.
Communicate with ReStore Manager regularly on incoming donations.
Provide support and ideas to constantly improve all aspects of the ReStore.
Perform other duties as assigned
Competencies
Commitment to Habitat’s mission. Provide outstanding customer service to donors, volunteers and customers. Ability to relate to people with diverse backgrounds. Effective written and verbal communication skills. Attention to detail. Self-starter with ability to work both independently and with other staff and volunteers. Basic knowledge of building supplies.
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job in a retail store. This role routinely is exposed to outdoor weather inclement weather.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate performs the following activities: standing; walking; exposure to heat, wind, and rain; driving box trucks and operating warehouse equipment; ability to move up to and lift up to 70 lbs pounds or more.
Position Type/Expected Hours of Work
The typical workweek is Tuesday – Saturday. The ReStore locations are closed on Sunday and Monday. Must be able to work a flexible schedule.
Education, Experience and Attributes
Valid driver’s license required.
High school diploma or equivalent.
Driving box truck – 1 year preferred.
Customer service experience – 1 year preferred.
Retail experience – 1 year preferred.
Neat and clean professional appearance.
Ability to successfully pass a background check and drug screen
Ability to adapt to changing situations while maintaining a positive attitude
Attention to detail
Excellent customer service skills
Basic computer skills
Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
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