Embark on a Fulfilling Career at Hermann Services. We are seeking a Drayage Dispatch Manager to join our team.

At Hermann Services, a fourth-generation, family-owned and operated company, we extend a warm invitation to you to join our family-friendly work environment. Here, you'll find much more than a job - you'll discover a gratifying career with exceptional pay and outstanding benefits at a thriving trucking enterprise rooted in heritage and geared towards the future. Whether you're a truck driver, a mechanic, a warehouse worker, customer service representative, or a logistics manager, every team member at Hermann Services becomes a valued member of our close-knit family.

Hermann Services, Inc., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.

We are seeking a Drayage Dispatch Manager for our Houston, TX location.

Annual Salary: $59,000+

The Drayage Dispatch Manager is responsible for training and assessing drivers and their qualifications as per local, state, and federal laws. The Drayage Dispatch Manager shall coordinate with drivers, staff, and management to hold meetings to resolve issues, AND develop amiable genuine and supportive relations with drivers in a professional manner and collaborate with other departments to provide the tools and work environment necessary for all employees to excel at their respective positions.

Responsibilities:

1) Maintain and practice use of the knowledge of/to:

• The principles and methods for moving goods including the relative costs and benefits
• Knowledge of principles and processes for providing customer services, including the customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Coordinate with drivers to ensure timely pickup and delivery
• Arrange for periodic maintenance of equipment as necessary
• Maintain costs and profits within budget
• Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity
• Aid in cost cutting through initiatives
• Monitor performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.

2) Maintain Service Rates in accordance with Company Expectations:

• On-Time Service Rate: 99.0%
• Ensure drivers observe all safety regulations and all training methods are adequate and effective.
• Ensure dispatch protocols are compliant with both client and company policies and procedures.
• Demonstrate proficiency and compliance with the use of administrative procedures and systems such as:

Transportation Management System (Dispatching, order processing, etc. in TMS) policies & procedures

Office Software (proficient use of various programs in Microsoft and other business applications)

Satellite tracking & communications Software

3) Plan, organize and manage the workload to include:

Daily driver communication

Dispatch drivers on previous, current, and future assignments

Updating TMS orders

Providing ETA on pickups and deliveries

Tracking and Tracing

Responsible for rail billing, tracking and tracing shipments, and communicating with customers and dray partners for our Intermodal business

Other duties as assigned.

Qualifications:

• Degree in business or related field preferred
• Proficient in Excel & Word
• Familiar with CDL, DOT, and HOS standards
• Familiar with Federal, State, and local transportation and intermodal regulations
• Minimum of 3 years’ experience in the transportation industry preferred

Benefits:

• Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
• Matching 401(k) – Hermann matches 35%
• Company paid Life Insurance
• Paid Time Off
• Disability, Accident, and Critical Illness Insurance
• Performance bonuses

Hermann Services is proud to be an Equal Opportunity Employer.