Job description

The Enrollment Specialist is responsible for screening, tracking, reporting and completing New Hampshire Medicaid enrollment applications submitted (electronically or paper) by new or re-enrolling providers. Providers may be physicians, nurse practitioners, mental health providers, dentists, medical suppliers, hospitals, nursing facilities, to mention a few. In addition to enrollments this position is responsible for ensuring provider's submitting updates to their records are screened, reported and completed as appropriate. This position is also responsible for processing and completing New Hampshire Medicaid provider re-validations.

MAJOR POSITION RESPONSIBILITIES:
1. Screens, tracks, reports, processes and completes incoming Medicaid provider enrollments
2. Screens, tracks, reports, processes and completes incoming provider revalidations
3. Provides outreach to the provider when necessary documentation is missing and returns incomplete enrollment applications as appropriate
4. Screens, tracks, reports, processes and completes incoming provider file updates
5. Returns incomplete provider updates as appropriate
6. Ensures proper provider file maintenance
7. Follows the Enrollment Desk Level Procedures
8. Assists call center agents, all internal departments, providers, and potential providers with resolving Provider Enrollment issues and inquiries
9. Meets quality controls and production standards of the Provider Relations Department
10. Other duties as assigned

REQUIRED QUALIFICATIONS:
1. Minimum three years customer service experience and excellent customer service skills
2. Strong organizational and communication (verbal and written) skills
3. Ability to meet or exceed deadlines
4. Ability to prioritize multiple tasks
5. Strong analytical, comprehension, and problem solving skills
6. Ability to follow verbal and written instructions
7. Personal computer experience
8. Must be detail oriented
9. Strong time management skills
10. Must be able to work independently and as a team member
11. Ability to handle stressful situations
12. Proficient keyboarding skills
13. Excellent attendance record
14. Ability to maintain confidentiality

Job ID: CNDTJP00005066

Contract Type: Temp to Perm

Job Type: Contract

Pay: $16.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 3 years (Preferred)
• Clerical: 1 year (Preferred)

Work Location: One location

shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.