Position:Facility Administrator

Reports To:General Manager

Location:Menifee, CA

Hours:Tuesday – Saturday
(8:30AM – 5:00PM)

Salary Range:$19-$21/hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage willalsobe premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The Company

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

WHY WORK FOR US?

At FirstService Residential, we're all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.

WHAT WE OFFER:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Job Summary:

Believing in and an active supporter of the community vision and philosophies, and FirstService Residential's commitment to client, staff, and community. As a result of job performance, to be responsible for community and board support, and the advancement of the community in terms of its quality of life and physical environment.

Essential Duties & Responsibilities:

• Take client calls, manage work order process and open call logs, interact with vendors, and resolve client matters. Handle questions or calls from board members, homeowners and vendors, or refer to the appropriate staff member for assistance.
• Act as the front desk liaison to ensure all residents/guest inquiries are directed to the appropriate associate and/or department.
• Receive and process new owner registration/tenant forms and create new access cards.
• Monitor and oversee the master community event and activities calendar and ensure accuracy for posting on the community kiosks and website. (i.e. facility room reservations and administrative duties.)
• Manage Clubhouse rentals, conduct Clubhouse walkthroughs and process rental deposits and payments.
• Communicate with members on the policies and guidelines pertaining to community room rentals, space, and equipment.
• Assist with enforcing the policies and procedures of the Heritage Lake Master community. Report any issues to the General Manager and/or Asst. General Manager.
• Maintain vendor relations and compliance and ensure that service standards are maintained.
• Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by GM/AGM and/or Supervisor.
• Participate in scheduled Committee meetings related to the social and recreational needs of community residents.
• Record and maintain activity progress notes and owner attendance during events and activities.
• Create and implement survey tools and processes to identify resident interest for community event activities and recreational programs.
• Communicate with supervisor and staff on all logistics involved for each event and stating the role each person is responsible for and follow through with meeting needs.
• Monitor monthly expenditures of all community events, activities, recreational programs, etc. to ensure management of expenses, accurate coding and compliance to budget limits.
• Promote the community's current and upcoming events via newsletter, e-Blast and advertisements within the community.
• Handle and manage community's social media Facebook account and community website to keep Homeowners informed.
• Create monthly community newsletters, event flyers, and signs for the facility and community, as needed.
• Attend and participate in Association Board meetings as required.
• Manage the maintenance and cleanliness of rooms, furniture and equipment used for each venue; both pre and post events.
• Order and stock materials and supplies as well as maintain accurate inventory for each event and office as needed.
• Perform general office duties (i.e. retrieve and distribute mail, document filing, correspondence, etc.).
• Upkeep and maintain the work areas including the office, conference room, break and stock room, in a neat and orderly fashion.
• Adhere to FirstService Residential guidelines, Core Values, and Global Service Standards.
• Perform any range of special projects, tasks and other related duties as assigned by the supervisor, General Manger and/or Assistant General Manager.

Education & Experience:

Must have a minimum of a GED or a High School Diploma.

Must have a customer service background and administrative experience.

Knowledge, Skills & Proficiencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrates effective communication skills consisting of oral, written and listening skills.
• Excellent customer service background/skills
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Event Coordination
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.

Tools & Equipment Used:

Physical Requirements / Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a full-time non-exempt position with typical scheduled hours, Tuesday through Saturday, 8:30 a.m. – 5:00 p.m. May be required to work overtime as needed and approved by supervisor, including occasional evening meetings. Consistent and regular attendance required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel:

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.All offers of employment with FirstService Residential are contingent upon a satisfactory background check.