Job Title

Job Description

Effective Tuesday, January 3, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

• Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

You are responsible for (but not limited to)

The Technical Consultant provides post-sale technical support of Philips patient monitoring solutions in their specialized assigned domain (routing and switching) through consultation, configuration, troubleshooting, and maintenance. They will make up the local technical service teams to implement patient monitoring solutions and engage customer IT specialists to complete configurations, enhancements, and knowledge transfer to the associated customer specialist.

Responsibilities include providing professional-level routing and switching consultation to customers post-sale. Apply industry standard practices and Philips standard implementation to all customers who choose Philips solutions. Delivery of consultative services within the assigned domain of the resource and the ability to act as the subject matter expert when required by a customer during the appropriate point of an implementation or troubleshooting event. Effectively collaborate with sales and service partners and customers for integration into their IT environment.

The Technical Consultant will not have direct reports. They will report to the District Service Manager under the Director of Customer Services and will be regionalized to work specifically within the service district and occasionally in the wider zone structure. They will primarily interact with customers, sales, project managers, and Network Engineers.

Key Areas of Responsibilities

• Consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment.
• Act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery
• Collaborate across functions to achieve overall business objectives
• Deploys and/or integrates software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data and are required to reliably output to hospital IT environments
• Educates customers to maintain their systems
• Leverages insights to drive service innovation leads that align with customer needs
• Resolves technical issues and offer proactive technical support
• Documents solutions to ensure support teams and other consultants can participate in support and onward development
• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Practices strong configuration management and version control
• Is a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• The Routing/Switching Technical Consultant (TC) position will be based in St Louis or Kansas City serving the HPM Midwest Area (Illinois, Iowa, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin) and may be asked to travel to sites nationally on a as needed basis.

You are part of

The Philips Connected Care – Hospital Patient Monitoring (HPM) business. This division of Philips specializes in the installation and service of patient monitoring devices, networks, and telemetry systems to avoid and reduce complications and improve the care delivery process across the entire hospital. As hospital environments become more integrated, the service organization is looking to expand its ability to install and service complex networks, as well as consult with customers on high-end integrations.

To succeed in this role, you should have the following skills and experience

• Associates degree preferred
• 3 years’ combination of customer service and technical experience, preferably within Healthcare
• Cisco certifications at the professional level; CCNP required.
• Technical skills including servers, wireless, security, or routing and switching.
• The ability to translate customer specifications and existing infrastructure working patient monitoring solutions.
• Understanding of industry standard server, wireless, security, or routing and switching knowledge. Knowledge of Philips solutions preferred.
• Ability to collaborate with customer’s subject matter experts and internal teams to understand customer needs and proposing IT solution requirements.
• Ability to translate technical information into usable working knowledge across all levels, up to CXO.
• Strong communication, problem solving, attention to detail, process management, documentation, and teamwork skills.
• Ability to travel 50%+ travel throughout the territory.

In return, we offer you

You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings. In a “One Team” culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.