The objective of this position is to investigate and process warranty claims, product complaints and problems reported to the Warranty & Technical Services Department. Activities include scheduling and conducting field inspections, processing claims with back-up documentation, updating claim tracking system, resolving the issue, and conducting all necessary follow-up.

Answers product and installation questions received from homeowners, contractors, distributors, architects, etc. Answer technical questions from the sales support group, territory sales managers, quality control, plants and R&D Centers.

This position works from a remote location and has regular travel by car and plane. Additionally, this position will often climb ladders, traverse uneven ground and roof surfaces. Exposure to outdoor conditions in different areas of the country. Inspections will often require the use of a ladder to make determinations or remove samples. Travel is estimated up to 74%. Air travel could potentially be a significant portion of the travel estimate.

• The minimum level of formal education would be an Associate’s degree and/or 10 years of field inspection or roofing experience with a basic knowledge of siding.
• Strong skills with Microsoft office products such as Outlook, Excel, PowerPoint and Word.
• The person in this position must always maintain a calm and professional attitude in the representation of CertainTeed.

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.