Front Office Manager-Kimpton Harper Hotel
Full Time
Fort Worth, TX 76102
Posted
Job description
Property Info
Sophisticated Fort Worth Hotel
Housed in a Fort Worth landmark that was built in 1921, the Kimpton Harper Hotel effortlessly blends the city’s rich history with modern style. Head up to the 24th-floor lobby, where views of the city and the Texan plains unfold before you and a lively bar scene beckons with craft cocktails. Savor contemporary Italian cooking at il Modo, our bustling ground-floor restaurant. Guest rooms feature handcrafted furniture and thoughtfully curated local art, creating a laid-back, luxurious retreat: the perfect place to unwind after exploring the city where the West begins.
Position Info
Sophisticated Fort Worth Hotel
Housed in a Fort Worth landmark that was built in 1921, the Kimpton Harper Hotel effortlessly blends the city’s rich history with modern style. Head up to the 24th-floor lobby, where views of the city and the Texan plains unfold before you and a lively bar scene beckons with craft cocktails. Savor contemporary Italian cooking at il Modo, our bustling ground-floor restaurant. Guest rooms feature handcrafted furniture and thoughtfully curated local art, creating a laid-back, luxurious retreat: the perfect place to unwind after exploring the city where the West begins.
Position Info
The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.
QUALIFICATIONS:
- 2+ years prior departmental management experience in a hotel front office required
- Prior IHG, and Opera PMS experience preferred
- Time management and leadership skills
- Ability to manage and lead each discipline of the department independently
- Ability to manage according to employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
- Ability to maintain Kimpton standards
About Us
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- 24/7 Healthcare Concierge
- 24/7 Teledoc service
- Maternity Program
- Cancer Program
- Free Maintenance Medications
- Vision Insurance
- Dental Insurance
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Life Insurance Buy Ups
- Short Term Disability Buy-Up
- Critical Illness
- Accident Insurance
- Hospital Indemnity
- Home and Auto insurance
- Legal Assistance
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Emergency Travel Assistance
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
- Team Member Service Awards
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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