Job description

Please note that this is a part-time position. There will be on-call after hours

GENERAL SUMMARY:

Responsible for managing all aspects of the client intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

PRINCIPLE DUTIES:

Essential Job Duties:

1. Directs daily referral and intake operations including providing direct oversight ofthe establishment and implementation of intake policies.

2. Ensures compliance with state, federal, and other referral/intake regulatoryrequirements.

3. Directs the implementation of improved work methods and procedures to ensure clients are admitted in accordance with policy.

4. Establishes and maintains positive working relationships with current and potential referral sources.

5. Maintains comprehensive working knowledge of the organizations’ contractual relationships and ensures that clients are admitted according to contract provisions.

6. Maintains comprehensive working knowledge of Agency resources and assists referral sources in accessing Agency resources should services not be provided.

7. Handles all telephone calls regarding scheduling and coordination of service delivery personnel to meet client scheduling needs.

8. Accepts assignments from the supervisor or designee. a. Schedules personnel b. Contacts individuals assignments and scheduling c. Receives a comprehensive "report" of staffing and service activity from the on-call coordinator

9. Coordinates client requests for service.

a. Accurately completes the master schedules as needed and notifies clients regarding the status of their services

b. Ensures that services are provided by the most qualified person available

c. Notifies clients in a timely fashion if an employee is not available as originally scheduled. Makes every attempt to refill the request

d. Assists in determining client needs and provides general information regardingservices

10. Coordinates personnel scheduling requests as able.

a. Accurately records employee availability and coordinates availability withservice requests

b. Notifies personnel in a timely fashion if the client cancels a request. Makes every attempt to reschedule agency personnel on another assignment

c. Contacts personnel, as needed, to request availability to work

d. Maintains an accurate telephone log of all communications with agency personnel

11. Consults with the care coordinator or supervisor for clinical and administrative issues.

a. Clients needing initial or emergency assessments

b. Inability to fill a critical shift

c. Client complaints unable to be resolved

d. Service delivery personnel complaints or issues unable to be resolved

e. Clinical issues or problems needing the attention of a nurse

12. Provides "on-call report" to the supervisor each evening

a. Reports status of assignments given by the supervisor that day

b. Reports service requests received during office hours and the status of the requests

c. Reports information received from or about personnel including: i. Availability received (dates, times, etc.) ii. Changes in personnel status (active, inactive, part-time, etc.) iii. Changes in personnel addresses, phone numbers, etc. iv. Problems in scheduling or actions requiring disciplinary action

Any other information which might be useful to the supervisor in providing quality services to clients

HOSPITALITY FOCUS:

The Agency fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WELLNESS FOCUS:

The Agency employees are expected to promote a healthy Agency culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

QUALIFICATIONS:

1. Is a high school graduate or equivalent; preferably has an Associate’s Degree.

2. Two years’ experience in a scheduling position, preferably in private duty or home care.

3. Has an ability to market aggressively and deal tactfully with customers and theAgency.

4. Has knowledge of corporate business management, governmental regulations, and private payer practices.

5. Demonstrates good communications skills, negotiation skills, and public relationsskills.

6. Demonstrates autonomy, organization, assertiveness, and flexibility and cooperation in performing job responsibilities.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Frequent standing, stooping, bending, stretching, squatting; may be exposed to blood and body fluids which may contain HIV and/or HBV; must be able to transport residents via wheelchair, gerichair or shower chair, pushing up to 150 lbs. unassisted. Must be able to transfer, lift, turn and position a resident weighing up to 125 lbs. unassisted, or with the assistance of one for a resident weighing over 125 lbs. Must be able to stoop, bend, stretch, squat, stand, and walk for up to 90% of the work day. May be subjected to offensive odors and combative behavior. Must be able to reach up to a level of six feet; must be able to push a dietary cart up to 40 lbs unassisted. Must be able to lift and carry up to 20 lbs. frequently, and 50 lbs. occasionally. unassisted. Must be able to lift and carry up to 20 lbs. frequently, and 50 lbs. occasionally.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Geriatrics
• Home Health

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Jacksonville, FL 32224: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Scheduling: 1 year (Preferred)
• Home Health: 1 year (Preferred)

Work Location: In person

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