Job description

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Greet customers as they enter the store
• Troubleshoot point of sale problems
• Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management
• Perform cash pulls, make change orders and deposits in accordance with established policies
• Ensure that merchandise displays in the front-end area remain clean, organized and well-stocked
• Ensure return merchandise is restocked to the correct product location on the sales floor and that all damaged and defective merchandise is properly labeled
• Answer incoming telephone calls following company’s guidelines.
• Page over the PA system when necessary.
• Tactfully and pleasantly deal with customers
• Maintain awareness of all promotions and advertisements
• Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
• Perform other tasks as assigned from time to time by store management
• Solicit customers to open an Ace Rewards card, issue receipts, refunds, credits or change due to customers
• Acts as lead cashier without formal supervisory responsibilities in training and reviewing the work of cashiers.
• Assists with the work schedule of cashiers.
• Promotes Ace Rewards to all customers, and maintain all related supplies.
• Advice management of any personnel increases or reduction needed.
• Conduct Cashiers meetings; provide training and development of new associates in the assigned department.
• Order and maintain all training supplies, associate uniforms, and related supplies
• Advise management when associates violate company policies.
• Assist management in the interviewing of new cashiers.
• Relay communication to associates from management and vice versa.
• Assist Customers with complaints, unless they require a manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Review and follow company policies and procedures.
• Perform other assigned tasks as requested by management.
• Provide motivation and leadership to associates in assigned department.
• Always be patient and helpful under pressure with associates and customers.
• Cooperate with others and work well as part of a retail team.
• Provide and accept constructive suggestions and instructions.
• Prioritize work to keep department on task.

• High School degree, some college preferred
• Prior experience managing associates and handling cash, preferably in a retail environment
• A commitment to service, excellence and customer satisfaction
• Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
• Ability to communicate with associates and customers
• Demonstrate strong attention to detail
• Maintain composure while supervising multiple tasks and handling customer complaints
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus
• Bilingual (Spanish) verbal and written communication skills strongly preferred

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