Job Summary

We are seeking an experienced Senior IT Analyst for our Safety Assessment site located
in Kansas City, Kansas. This role will perform requirements gathering, break/fix analysis, problem resolution research, queue monitoring, root cause analysis, site communication planning, content development for incident knowledge base, training materials, and coordination of support services, request management. The Senior IT Analyst will assist in change management.

Job Qualifications

• Gather and document functional and technical requirements and consult with the user
• Community to turn those requirements into an appropriate Investment Proposal, and potentially
• Associated Capital Equipment Request (CER).
• Perform break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions.
• Monitor queue in the Service Desk software tool and follow appropriate guidelines for ensuring
• Information Technology Infrastructure Library (ITIL) processes are followed within
• Approve Service Level Agreements (SLAs). Monitor queue Key Performance Indicators
• (KPIs) and provide solutions to improve results.
• Perform root cause analysis of complex incidents or recurring problems. Develop solutions to problems
• Document in the problem resolution knowledge database and develop training materials to resolve ongoing issues or improve knowledge.
• Develop new processes and procedures to improve existing services, or to assist in deploying new support services.
• Create the training and communications materials for new and enhanced services
• Implement training for medium to large scale service rollouts.
• Participate in and document status of change management for site services.
• Ensure work is compliant with applicable guidelines and regulations (e.g. BOP, SOP, GLP,
• SMP, SOX, etc.)
• Perform all other related duties as assigned.

QUALIFICATIONS:

• Education: Bachelor's Degree in computer science or related discipline.
• Experience: Minimum of 2 years related experience in IT.
• An equivalent combination of education and experience may be accepted as a satisfactory
• substitute for the specific education and experience listed above.
• Certification/Licensure: None.
• Other: Requires good organizational, communication and interpersonal skills and must have a good general knowledge of IT functional area.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk, hear and work/type at a computer.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

• General office working conditions, the noise level in the work environment is usually quiet.
• May be required to travel.

The pay range for this position is $70-80k/year. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location