Job description
Minimum Hourly Rate:
A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
Supervisory Responsibilities: None
Summary:
IT Help Desk Associates (Technical Solutions Analyst) are responsible for the day-to-day functions related to supporting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. Working under minimal supervision, the analysts receive calls and requests, provide support in accordance with established processes, and document incidents and solutions, as well as escalate incidents.
IT Help Desk Associates (Technical Solutions Analyst) are responsible for the day-to-day functions related to supporting the end-users by performing first-contact diagnosis and troubleshooting of computer hardware, software, mobile devices and other technology, including 3rd party software support. Working under minimal supervision, the analysts receive calls and requests, provide support in accordance with established processes, and document incidents and solutions, as well as escalate incidents.
Essential Duties and Responsibilities:
- Support for requests into the Technical Solutions Centier via phone calls, emails, tickets, and IM.
- Quickly assess, classify, and route incidents appropriately
- Demonstrate World Class technical support through our Essentials of Excellence
- Perform timely workstation hardware and software upgrades as required
- Monitor and respond quickly and effectively to requests received through the Technical Solutions Center
- Monitor work order tickets in the queue and process based on priority
- Utilize and maintain the work order tracking software
- Manage the onboarding and offboarding of users
- Install, test and configure new workstations, peripheral equipment and software
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Day-to-Day support and management of 3rd party software applications, both on the end-user side and the server side
- Assist in the planning and deployment of 3rd party software applications
Other Duties and Responsibilities:
- Management of software configurations and utilities
- Assign users and computers to proper groups in Active Directory
- Document procedures for internal processes as well as technical solutions
- Assist in management of 3rd party software and services
Knowledge, Skills, and Abilities:
- Understanding of PC, printers, fax, scanners, Windows 7/10
- Strong oral and written communication skills
- Excellent customer service experience
- Strong technical analysis and troubleshooting skills
- Good organization and planning skills
- High level of accuracy and attention to detail
Minimum Qualifications:
- High School Diploma
- 1-2 years of troubleshooting/help desk experience
- Associates Degree in a computer-related field preferred
- Department hours are Monday-Friday 8:00-5:00 and Saturdays 8:00-1:00. Saturday shifts occur about once every 6 weeks. When working on Saturday, associates are given a day off during the week.
- Once fully trained, a hybrid work schedule is available.
What do I do now?
- Apply with us!
- Refer this opening to others!
Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at
hrcareers@centier.com
.
Equal Opportunity Employer: Disability/Veteran
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Member FDIC
shipshapebody.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, shipshapebody.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, shipshapebody.com is the ideal place to find your next job.