The audio industry is on fire – from podcasting and streaming to smart speakers and live radio – and it’s never been a more exciting time to join and grow with one of the country’s largest and most sophisticated audio companies!

CUMULUS MEDIA is a leading audio-first media and entertainment company delivering premium content to over a quarter billion people every month — wherever and whenever they want it. CUMULUS MEDIA engages listeners with high-quality local programming through 405 owned-and-operated stations across 86 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, CNN, the AP, the Academy of Country Music Awards, and many other world-class partners across nearly 7,300 affiliated stations through Westwood One, the largest audio network in America; and inspires listeners through its rapidly growing network of original podcasts that are smart, entertaining and thought-provoking. CUMULUS MEDIA provides advertisers with personal connections, local impact and national reach through broadcast and on-demand digital, mobile, social, and voice-activated platforms, as well as integrated digital marketing services, powerful influencers, full-service audio solutions, industry-leading research and insights, and live event experiences. CUMULUS MEDIA is the only audio media company to provide marketers with local and national advertising performance guarantees.

CUMULUS MEDIA | (Atlanta, GA) has an immediate, hybrid-remote opening for a full time IT Help Desk Specialist to provide support services to end-users by desk-side visits, by telephone, or via remote access application for our corporate and satellite station offices. This role will report to the IT Helpdesk Manager and work collaboratively with the other Helpdesk team members to ensure CUMULUS staff, new hires, vendors, and a variety of end-users are supported in their technology needs. The ideal candidate will combine their love of IT with their excellent ability to provide top-tier customer support.

Key Responsibilities:

• Troubleshooting PC and laptop hardware – Windows 7/8/10 operating system
• End-user support for corporate systems – Microsoft Office 365 issues, and basic network connectivity/VPN issues.
• Assist with Laptop/PC movements, new user setup, and national wiring/access support remotely.
• Other duties and/or projects as assigned.

Qualifications:

• 1 – 3 years’ experience in a Helpdesk/desktop support position.
• Bachelor’s degree in computer science or a related field highly preferred.
• Strong Windows XP/7 and PC Hardware installation and troubleshooting skills.
• Strong knowledge of Microsoft Office products – 365 (SSO), SharePoint, etc.
• Strong knowledge of Outlook and mobile devices OS: iOS/Android.
• Basic understanding of Windows Server 2003/2008 – Active Directory, Group Policies, etc.
• Exposure to TCP/IP for network connectivity troubleshooting.
• Ability to learn quickly and work independently.
• A strong desire to work in a highly interactive, team environment.
• All new hires must be fully vaccinated for COVID-19 by date of hire, subject to legally mandated accommodations.

What we offer:

• Competitive pay.
• Professional growth and career path.
• Focused, responsible and collaborative work environment with the ability to ask, “what if” and try innovative solutions.
• Medical, Dental & Vision Insurance coverage.
• 401K with company match to plan for the long-term.
• Paid Vacation & Holidays.

For immediate consideration, please visit

For more information about CUMULUS MEDIA, visit our website at:

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).

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