Job description

SUMMARY

The position is a key part of a medical office in non-profit, community-based, health care organization, reporting directly to the 340B Program Manager while supporting the medical provider. Following and adhering to internal policies and procedures, must have excellent customer service skills, bilingual (Spanish) preferred, must be experienced and comfortable working with electronic and non-electronic medical records, and must possess the ability to multi- task and prioritize, and is responsible for the below duties and tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Be the primary person to back-up the current Front Desk Coordinator
• Calling patients to remind them of appointments
• Answering and routing incoming calls (back-up)
• Checking patients in and out for appointments (back-up)
• Scan prescriptions/medical records into EMR
• Pull charts for the day
• Schedule Patient Assistance services for patients (Transportation)
• Maintains patient accounts by obtaining, recording, and updating personal and financial information (back-up)
• Protects patients' rights by maintaining confidentiality of personal and financial information

OTHER RESPONSIBILITIES

Performs other work-related duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF:

• Office practices, procedures, and equipment, including EMR systems
• Excellent customer service skills
• Basic knowledge of Excel, Word, and computer operations
• Excellent written and verbal communication skills
• Organizational skills; must be detail oriented
• Open to change and willing to learn new skills

ABILITY TO:

• Work confidently with discretion and independently with little direction.
• Strong work ethics.
• Communicate effectively both orally and in writing with a diverse population varying in age, physical/mental health, and cultural/ethnic backgrounds.
• Work cooperatively with others using tact, patience, and courtesy.
• Work with confidential PHI with discretion.
• Be sensitive to issues involved in working in a multi-cultural, community-based organization.
• Ability to follow up on pending issues

EDUCATION and/or EXPERIENCE

High School Diploma or the equivalent is required. A minimum of two (2) years of medical receptionist experience is required. Bilingual (Spanish) is preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS

Valid Florida Driver’s License required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and to use hands to finger, handle or feel. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, sit and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• No nights

Application Question(s):

• This part-time position works from 11 am to 7 pm on Tuesdays and Thursdays. Does this schedule work for you?

Experience:

• Medical terminology: 1 year (Preferred)
• addiction recovery: 1 year (Preferred)
• Vital signs: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Work Location: In person

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