Job description
JOB DESCRIPTION
JOB TITLE: OPERATIONS MANAGER
FLSA: EXEMPT
DIVISON: SERVICES – SOCIAL SERVICES/SECUITY OPERATIONS
REPORT TO: PROGRAM DIRECTOR
LOCATIONS: NYC
SALARY:
$
65,000
SUMMARY: The Operations Manager is responsible for maintaining the operational side of the shelter including the safety and security of clients and staff. This position reports to the Program Director and is responsible for providing supervision to the Residential Aides, Shift Supervisors and Safety Security Officers and the day to day operational functions of the shelter during the evening and overnight hours. The schedule for this position is Tuesday through Saturday (Sunday/ Monday off) from the hours of 7pm to 3am.
DUTIES AND RESPONSIBILITIES:
- Supervise the Residential Aides, Shift Supervisors and Safety Security Officers
- Provide support to all aspects of building operations
- Supervise random locker and room searches on a regular basis
- Ensure that all client rooms are inspected by SSO, RAs and case managers on a regular schedule
- Monitor the logging and storage of client property
- Ensure that storage area is organized and following the mandated storage rule as per DHS
- Work in conjunction with the Program Director and Security Manager to ensure that clients are adhering to Westhab and DHS mandates.
- Conduct random inspections throughout the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, staff performance, etc.
- Participate in weekly Interdisciplinary Team meetings
- Monitor reception area and security staff at the front desk and provide crisis intervention when needed to maintain a safe environment
- Complete and maintain assigned paper work, i.e., entry logs, incident reports both internal and DHS CARES
- Create weekly schedules along with the Security Manager to monitor attendance and timesheets submission to ensure accuracy
- Assist the Program Director/Security Manger by preparing/executing fire drills and other emergencies.
- Participate in the interview and selection process of new staff and train new employees on the procedures of the shelter
- Other job related duties assigned by the Program Director
EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:
Three to five years shelter operations experience along with High school diploma required, Associates Degree preferred. F80 required. Supervisory experience is required. Must have demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems.
Open to acquiring security licenses if not in procession at time of hire.
Valid NYS driver’s license required. 24 hour on-call for emergencies.
AGENCY PROFILE & EMPLOYEE EXPECTATIONS
Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission -
Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)
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