Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities. In addition to primary care, Bluestone has a highly developed care coordination model for seniors and individuals living with disabilities. Our registered nurses and licensed social workers facilitate patient, family, and clinical partnerships to more than 5,000 members throughout Minnesota.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. Bluestone has been named to the Star Tribune's Top Workplace list for the 10th year in a row! Bluestone also achieved Top Workplace USA in 2021!

Position Overview:

The Care Coordination Operations Training and Quality Specialist will provide department specific training to new and existing employees and will administratively support the Care Coordination audit team members. They will be the point of contact for updating of training manuals and other reference materials for the Operations team. This position will collaborate with the Care Coordination Operations Leads and the department’s audit team members to create and deliver training to the department based on audit trends and assist with updating policies and procedures to maintain compliance. They will also assist in coordinating efforts to recompile necessary reports, data, and records for various monthly reporting needs. This position functions in a hybrid work environment where most work can be completed remotely, however they must be available to work in the office with new hires as needed.

Responsibilities:

• Coordinate various monthly department and audit reporting activities
• Gather requested information and documents, pull logs, enter data, and provide to parties as required
• Train newly hired employees on basic functions of the Operations department
• Update and maintain current training resources, manuals, and policies and procedures
• Review audit trends to assist with developing educational opportunities for the team
• Create educational materials to include one-page documents, user guides, videos, toolkits, etc.
• Deliver effective feedback regarding workflows and other areas of operational expectations
• Track and maintain records of ongoing employee training and licenses, including follow up on outstanding items
• Actively seek opportunities for streamlining, improving, and simplifying department tools and resources
• Coordinate initiation of all systems access for new employees including user registration and passwords
• User account maintenance for various online sources, including removal of access upon request
• Respond to ad hoc requests for information in a timely manner
• Other duties as assigned

Qualifications:

Education/Certification/Experience

• Previous training experience or background in education preferred
• Intermediate-level computer proficiency including Google Docs and Google Sheets/Excel preferred

Knowledge/Skills/Abilities

• High confidence in presenting to new/existing staff members with enthusiasm
• Strong interpersonal and customer service skills
• Strong organizational skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Ability to work independently to meet company goals and timelines
• Ability to succeed in an environment where change and ambiguity are frequent
• Demonstrated compatibility with Bluestone’s mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language
• Covid 19 vaccines must be up to date by date of hire. Accommodations for disability- and religious-based reasons will be considered.

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Retirement plan with 4% matching contributions
• Nine paid (non-working) holidays
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees
• Company sponsored cell phone, laptop
• Regular business hours

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