Title:
386E-YN_CS_NPS - Parking Guide

Business Title:
Parking Guide

Additional Titles:

Location:
WSU PULLMAN CAMPUS

Employee Type:
Classified

Job Family:
Civil Service and Non-Permanent - OT Eligible

Position Details:

Summary of Duties:

Under general supervision, this position is responsible for assisting customers within the department facilities with way-finding, parking concerns, and payment. Provide students, faculty, staff, program participants and/or the public with information and interpretation of policies and activities related to the program specialty. Perform minor maintenance and cleaning duties of all department facilities and equipment. Assist in the coordination of activities as it relates to special events. This position is also responsible for field operations duties on the WSU Pullman Campus which include; enforcement of parking regulations, motorist assistance and customer service, monitoring lot usage.

Customer Service: 30%

• Assist customers within the facilities with way-finding, parking concerns, payments, and other parking related items.
  

• Assist customers by answering inquiries and providing general information. Give information about locations on campus and parking rules and regulations.
  

• Provide public assists in the form of jump starting and unlocking vehicles as needed, transporting patrons to get gas, etc.
  
• Resolve customer complaints in accordance with departmental policies and procedures.

Identification of Facility Problems: 20%

• Conduct routine facility inspections for all parking facilities on the WSU Pullman Campus.
  
• Observe, identify, and report operation, maintenance, and safety issues in the field.
  
• Perform minor maintenance and cleaning work on parking equipment, including parking permit vending machines, parking meters, and other parking equipment.
  
• Perform litter pick-up and other facility lot cleaning duties.
  
• Install parking and traffic equipment and signage.

Special Events: 20 %

• Assist in parking, traffic control, and the coordination of activities as it relates to special event parking (i.e. athletic events, concerts, commencement, etc.)
  
• Move and set up traffic barricades and signs.
  
• Assist customers with establishing accounts, accepting all modes of payment for services and applying cash handling policies. Receives cash and/or credit card payments for various transactions during special events on campus.

As directed by Public Safety personnel, assist with perimeter/crowd control during emergencies.

General Support: 15%

• Assist in keeping accurate location inventory data of the parking system.
  
• Conduct parking utilization surveys in designated areas.
  
• Collection of money in garages, parking permit machines and meters.
  
• Assist in maintaining department equipment and supply inventory.
  
• Under general supervision, conduct quarterly PCI Inspections of all parking meters and parking permit vending machines.
  
• Assist Field Operations team in creating specific event related signage and communication.
  
• Generate reports, input data, query database information using computer keyboard.
  
• Maintain and care for all departmental issued equipment.

Parking Compliance: 10%

• Utilize parking management software to enforce parking regulations and issue citations for the WSU Pullman Campus per WSU parking rules and regulations.
  
• Answer customer inquiries regarding parking rules and regulations.
  
• Use two-way radios and proper radio protocol to communicate with transportation dispatch, Whitcom, and other parking officers.
  
• Identify vehicles with unpaid parking tickets eligible for wheel lock. Attach wheel locks when appropriate. Assist police officers with impounding vehicles.

Other: 5%

• Perform other related duties as required.

Required Qualifications:

• High School graduation OR equivalent AND possession of a valid motor vehicle driver's license; OR equivalent education/experience.
  
• Customer service experience.
  
• Experience using personal computers.
  
• High School graduation OR equivalent.

Additional Information:

Area/College: Finance and Administration
Department Name: Transportation Services
City, State, Zip: Pullman, WA 99164
Department Link: transportation.wsu.edu
Monthly Salary: Range $3,096.00 - $4,013.00 | (Step A through L) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For a more detailed summary of benefits offered by WSU for classified staff visit: https://hrs.wsu.edu/wp-content/uploads/2022/04/2022-Benefit-Overview-for-Civil-Service.pdf. Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.
FTE: 100%
Permanent/Temporary/Project: Permanent
Posting Close Date: Applicants must submit their completed application by January 2, 2022 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents:

Resume

Time Type:
Full time

Position Term:
12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

To apply, visit https://wsu.wd5.myworkdayjobs.com/en-US/WSU_Jobs/job/Pullman-WA/Parking-Guide_R-8318

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.

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