Job description

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. Our 3,500 University of Colorado School of Medicine physicians and advanced practice providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services. CU Medicine also delivers business operations and administrative services to support patients and providers. Our primary and specialty care clinics, along with our partnerships with the top hospitals and facilities in Colorado, provide patients with personalized care in their communities.

Due to the hybrid work structure of this role, we will only consider candidates who currently reside in Colorado or those with tentative plans to relocate to Colorado.

PLEASE NOTE: The individual hired for this position will be required to be fully vaccinated against COVID-19 or furnish proof of an approved medical or religious exemption. In the event you are contacted by CU Medicine regarding your candidacy, please direct any questions to the recruiter at that time.

Currently we are seeking motivated Patient Schedulers to support:

• Cardiothoracic Surgery
• Vascular Surgery

The Patient Scheduler will perform a broad range of clinical scheduling duties across multiple Denver metro clinic locations which includes but is not limited to:

• Maintain the front office functions, including managing inbound telephone calls, assisting callers &/or message messages when necessary.
• Callers may include other medical centers, physicians, insurance companies, home health agencies, or patients and must be handled professionally and with confidentiality.
• Manage referral workqueues, EPIC inbasket messages, online patient scheduling requests, and provider clinic templates.
• Manage referral queue, EPIC in basket messages, online patient scheduling requests, and provider clinic templates.
• Schedule patient appointments in EPIC.
• Verify and update demographic and primary care provider (PCP) information in EPIC.
• Coordinate and obtain referrals and referral authorizations for clinic appointments.
• Retrieve medical records and other medical information as requested.
• Review appropriate reports and work queues for scheduling accuracy.
• Manage incoming faxes and route appropriately.
• Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents which includes maintaining and controlling confidential or classified material.
• Attend relevant meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities
• Provide cross-coverage as required for other patient scheduling roles.
• Participate in all staff meetings within the Division and contribute towards any ongoing staff projects.
• Perform other duties as assigned by the Officer Supervisor, Business Program Manager, Division Director, or Division Head.

Requires a high school diploma or equivalent with a minimum of 2 years’ experience in a healthcare setting; prior patient scheduling via electronic medical record system is preferred. Strong PC skills with proficiency in Microsoft Office is required. High level verbal and written communication in conjunction with professional telephone etiquette is essential to success. Exceptional customer service skills with the ability to maintain a positive attitude at all times and work with a diversified customer/patient clientele is required. Must be personable, collaborative, and work well under pressure. The ideal candidate will successfully multi-task and balance competing priorities. The ability to act independently while also maintaining positive working relationships is key. Must maintain confidentiality at all times; familiarity with HIPAA guidelines strongly preferred. Broad knowledge of medical practice front office operations and medical terminology is helpful.

All applications MUST be submitted via our website.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. Additionally, drug and health screenings may be required for some positions. We are an equal opportunity employer.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.

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