Job Title: Program Assistant – Conyers, Ga.

Program: Autism CSU

Shift: First - Full-Time (40 hours per week on average)

Job Hours: 8:00 AM – 5:00 PM

Job Location: Conyers, GA (Rockdale County)

The base location for this position is: Conyers, GA (Rockdale County)

View Point Health proudly provides outpatient treatment to children, adolescents and adults. We promote overall health and quality of life through treatment services (evidenced-based therapies and medication management) that reduce the impact of mental illness, behavior challenges, and substance abuse for individuals, youth and families.

Program Assistant

The Program Assistant is the administrative liaison for a multi-faceted program under supervision of a program director and serves as primary contact and resource to program staff, clients, and visitors for administrative information and technical assistance. Responds to questions, request, or needs based on specific knowledge of the program and its operations.

The Program Assistant is responsible for overseeing patient flow and ensuring the center’s administrative needs are being met. Resolves routine administrative problems independently and registers new clients during open access in a timely manner, check-in and check-out clients for their appointments, schedules hospital discharge appointments, and answer telephone calls in a professional and courteous manner. Verifies authorization, treatment plans, connects orders for service, consent, and eligibility for future appointments.

This position will maintain databases, logs, and other records of routine information. Responds to requests for information and maintains organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.

Job Description:

• The Program Assistant is responsible for overseeing patient flow and ensuring the center’s administrative needs are being met.
• Resolves routine administrative problems independently and registers new clients during open access in a timely manner, check-in and check-out clients for their appointments, schedules hospital discharge appointments, and answer telephone calls in a professional and courteous manner.
• Verifies authorization, treatment plans, connects orders for service, consent, and eligibility for future appointments.
• This position will maintain databases, logs, and other records of routine information.
• Responds to requests for information and maintains organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.

• The Program Assistant provides a variety of routine clerical functions within a mental health office setting with in our Adult outpatient program.
• Works in a fast-paced environment that requires multitasking, excellent customer service & interpersonal skills to greet clients & visitors promptly and courteously.
• Answer multi-line phones, schedule appointments, verifying insurance and collecting copays, data entry, scans/downloads info into ECR, and handles client’s questions and concerns.
• This position relies on heavy email correspondence.
• Other duties as assigned.

Requirements/Competencies:

• High school diploma or GED AND Two (2) years of general office or administrative experience
• Must be able to lift 20 pounds
• Requires long periods of sitting/standing
• Must be able to respond quickly to sounds
• While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak.
• Candidates for selection must pass a criminal background check (including fingerprinting)
• Must pass a pre-employment drug screen and subject to random drug screens
• Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license

Qualifications:

• High school diploma or GED AND Two (2) years of general office or administrative experience

Preferred Qualifications:

• Minimum one year experience working in a medical/mental health setting
• Outgoing, engaging and personable communication skills
• Experience working in a medical or psych office, or DBHDD
• Experience using Carelogic or other electronic record system
• Excellent computer skills including familiarity with Microsoft Word and Excel
• Medical Terminology is essential
• Highly organized and detail oriented

NOTE:

Applicants must provide official transcripts for undergraduate and graduate degrees, copy of diploma for High School/GED, and official copy of professional license / credential (if applicable) to be considered for an interview.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Paid New Hire Training
• Company contributes additional 7.5% of salary to 401(a) Retirement Plan
• No employee deduction for Social Security
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology and travel
• Supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Your resume must clearly demonstrate how you meet the Minimum and any Preferred Qualifications. This position is unclassified, and employment is at-will.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Thank you for your interest in our opportunity.

This position is subject to close at any time once a satisfactory applicant pool has been identified.