As a CRM Programmer Analyst, you will apply knowledge of Enterprise Applications and development to analyze, program, and implement Microsoft Dynamics 365 & Power platform cloud-based enterprise software in support of business objectives. Responsible for analysis, development, testing, deployment, and post-deployment support of the enterprise software application. Plan and manage the installation of enterprise application upgrades, integrations, and other systems changes.

Objectives:

• Delivery of Enterprise Applications:
  • Understand business requirements and perform technical implementations by leveraging knowledge of enterprise applications and technical expertise.
  • Development of CRM functionality that optimizes, extends and/or integrates Neptune’s enterprise applications, data, and reports.
  • Implement configuration changes and work with other internal enterprise application teams, vendors and partners as required.
  • Support QA and UAT testing.
• Support of Enterprise Applications
  • Provide end user support, system maintenance/security and incident resolution to ensure stable and resilient business operations of enterprise applications.
  • Ensure enhancements, changes and systems configurations are appropriately documented.
  • Participate in agile team ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
  • Maintain professional and technical knowledge by attending educational workshops, review professional publications; develop personal networks, and participate in professional groups.

Requirements

Education/Experience:

• Typically requires a bachelor's degree (or international equivalent) and 4+ years of relevant experience.

Interpersonal Skills:

• Strong interpersonal skills, and strong team-building skills.
• Pragmatic problem-solving and decision-making skills with excellent written and verbal communication.
• Relentless passion and commitment to operational excellence – delivering in scope, on time, and on the budget to the delight of our internal customers.

Technical Skills:

• Dynamics 365 configuration, customization, workflows, plugins, HTML, JS, TypeScript Web resources, and Unified Interface
• Solid background using CRM foundational components
• Microsoft Power Platform including model-driven & canvas apps, and Microsoft Power Automate
• Microsoft Power Portals designing, configurations, and integrating with Non-Power platform applications, UI development, and Liquid scripting
• Web tools technologies & languages including ASP.net, HTML, JavaScript, XML, XLS, AJAX, JSON, .Net Core including multi-threaded applications.
• Cloud/on-prem databases such as Azure SQL, Azure Cosmos DB, and SQL Server
• MS SSIS and other third-party connector/integration tool such as Kingsway Soft
• Code & project management tools including Git, TFS, JIRA, and Confluence
• Dynamics 365 CRM development environments, code merge, deployments, and CI/CD.
• Technical & Functional documentation of software components
• Provide troubleshooting and support for all environments.

Preferred Qualifications:

• Bachelor's degree in business, computer science, or a related field of study, or equivalent experience.
• Experience with Azure cloud including authentication and resource management
• Experience with QAD or SAP ERP integrations

Location: Tallassee, AL or Duluth, GA or Mississauga CAN

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)