Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Residential Coordinator, Medical Respite reports to the Sr. Director, supervises the House Monitors and Driver, and collaborates with the medical respite partners to ensure services to persons served within the Medical Respite Hope Has a Home (HHAH) program in the District of Columbia. The leadership team consists of the Unity Health APRN, the Pathways to Housing LICSW and the VOACC Medical Respite leaders. This position supports the daily administrative operation of two residential facilities. In addition, includes providing operational and programmatic supervision and support to both the Medical Respite Counselors, Specialist and LPNs, maintaining house operations, working shifts as needed if a Medical Respite Counselor or Specialist calls out, and partnering with the leadership team to maintain a safe and orderly program in accordance with Volunteers of America Chesapeake's and Carolinas policies and procedures.

RESPONSIBILITIES

• Supervises the House Monitors and Driver, providing supervision, coordinating working schedules, professional development and ensure services are provided to persons served. In addition, coordinates shift coverage for call-outs for House Monitors and Driver.
• Provide day-to-day support for the APRN Nurse Manager, RN Nurse Nuervisor, and the LICSW Clinical Social workers to ensure that House Monitors, Driver, Specialists and LPNs can discharge their duties and responsibilities as assigned.
• Works as a part of a team to maintain a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
• Reports and documents unsafe conditions to VOACC and HHAH leadership staff (APRN, LICSW and immediate supervisor within 24 to 72 hours of notification.
• Participates in monthly staff meetings in conjunction with HHAH and VOACC leadership staff.
• Provide support to House Monitors, Driver, Specialist, assists in the rotation schedules.
• Inspects the home and reports and resolves repairs and maintenance as needed within 24 hours.
• Insures fire and other-safety procedures area carried out as directed.
• Orders water and house supplies including groceries, household items, office supplies and medical supplies
• Available by phone as needed, to ensure on-going operational integrity.
• Coordinates house cleaning with assigned contractors, specialists and counselors.
• Ensure and maintains Security Coverage is available and scheduled and when issues report to immediate supervisor or designee within 24 to 72 hours.
• Reinforce chore schedule for residents.
• Coordinated request for ITS and any maintenance issues and reporting concerns within 24 hours to immediate supervisor or designee as needed along with submitting follow up status on requests
• Reconcile credit cards receipts.
• Manage car logs and coordinate maintenance as needed.
• Schedule exterminations and grounds keeping as needed.
• Reinforce Household Guidelines as in the SOPs (room cleanliness, common areas, etc.)
• Any additional duties and responsibilities as assigned by immediate supervisor or designee.

EFFECT ON END RESULT

• Collaborates daily with the APRN Nurse Manager and the LICSW Clinical Social Worker to ensure that House Monitors, Driver, Specialist, and LPNs can discharge their duties and responsibilities as assigned.
• Ensures the needs of the person served by both the Hope Center and HHAH are met, and client satisfaction is achieved.
• Ensures individuals are supported in being participatory community members according to their interests.
• Programs are marketed to potential participants, volunteers, and the community.
• All services are provided consistently with Volunteers of America Chesapeake and Carolina's core values, mission, and principles and follow policies, procedures, practices, and licensing standards.
• Conditions for continued employment are to meet all expectations of the DC region regarding certifications and expectations from stakeholder/funding sources and VOACC policies and procedures.

PHYSICAL REQUIREMENTS:

The physical requirements described below represent those that an employee must meet to perform the essential duties of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, perform essential and light home maintenance, and operate office equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Qualifications

REQUIREMENTS

• Minimum High School Diploma or GED required.
• Minimum of one (1) to two (2) years college experience preferred. Higher education Associate or above in Psychology, Social Work, Sociology, Mental Health, Nursing or a related area from an accredited college or university a plus not required.
• Minimum one (1) to three (3) years of experience in the behavioral health field working with homeless and at risk persons in the substance abuse field preferred.
• Past or present consumer of mental health or substance abuse services with a history of managing one own illness a plus not required.
• Certified Peer Specialist or Recovery Coach Preferred.
• Must be able to pass successfully all training requirements as determined by the District of Columbia Department of Human Services.
• Certification in CPR and First Aid active and maintained required.
• Current active Drivers license required and ability to pass the VOACC MVR guidelines to transport when needed persons served in a 15 passenger van or other vehicle when needed.
• Strong PC skills in a Windows environment (i.e. Word, Excel, Power point and email)
• Ability to use independent judgment and address conflict and find resolutions.
• Excellent interpersonal, written, and oral communication skills.
• Bilingual in any language a plus.

Note: A bona fide occupational exception may be established for this position based upon sex/gender when it is necessary to ensure that the needs of the people supported are adequately met.