Job description
Position Purpose
The Host is responsible for providing exceptional service to guests, warmly welcoming guests to the restaurant at Francis Coppola Winery, managing reservations and incoming phone calls, and communicating all information effectively to entire Food and Beverage Team.
Functional Responsibility
Essential Duties
- Checks-in with the Manager/ Supervisor at the start of each shift
- Prepares for the day to ensure Restaurant Operation is ready for the business levels of that day ten (10) minutes before opening
- Ensures the Front-of-House looks presentable to the guest and keeps the host stand clean, organized and stocked with menus
- Attends line ups and is aware of other promotions and events that are going on at the Winery
- Welcomes guests in a warm and friendly manner and thanks guests when they are departing while inviting them back
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Oversees the seating plan and monitors restaurant activity to determine seating and dining flow
- Reports all issues to the Manager/Supervisor
- Knows what Rustic Parties are happening in the coming month and knows the required service for each event
- Communicates all essential operation information to service personnel
- Schedules phone and online reservations
- Answers phones within the first three (3) rings
- Returns all messages and confirms upcoming reservations
- Builds relationships with the guests as they dine
- Communicates all guest information to servers before the server greets them at the table
- Communicates with service staff and managers about guest needs
- Takes lead in any guest issues that may arise during shift
- Sets the example of excellence in standards to other staff
- Delivers beverage and food orders to guests
- Assists in restaurant maintenance by keeping all areas clean and tidy, and ensures that the department areas are left clean and presentable at the end of each shift
- Performs opening and closing duties as needed, including completing paperwork correctly after the end of every shift, and ensuring that all tasks are carried out before the end of shift
- Helps fellow team members and other departments wherever necessary
- Assists servers with side work including, but not limited to, cleaning, stocking, polishing silverware, glassware, folding silverware, bussing, and resetting tables
- Maintains cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas
- Inspects cleanliness and presentation of all china, glass, and silver before use
- Clears tables and resets them neatly and according to specification
- Other duties may be assigned
Non-Essential Duties
- Other duties may be assigned
Minimum Requirements
Education and Experience
- High School diploma or GED equivalent
- Minimum 6 months Host experience
- Restaurant service background and experience
Certificates and Licenses
- CA Food Handlers Certification
- TIPS Certification or certified within 90 days of employment
Knowledge, Skills, and Abilities
- Must be able to work weekends and holidays
- Fluent in English
- Excellent communication skills
- Ability to work in high paced work environment
- Ability to multitask
- Troubleshooting and prioritizing skills
- Ability to operate Yelp Reservation system with confidence and manage restaurant flow
- Ability to check Tock Reservations
Working Conditions
- General restaurant environment
- Required to wear PPE (Personal Protective Equipment)
- Indoor and outdoor environment with exposure to the elements/temperature variations
- Work in close quarters or confined spaces
- Exposure to varying levels of dust, chemicals, fumes, gases, and noisy equipment
Work Standards
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $14.29 to $22.36.
Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
Delicato Family Wines is an Equal Opportunity Employer.
Nearest Major Market: Santa Rosa
Nearest Secondary Market: Petaluma
Job Segment: Equity, Food Service, Finance, Hospitality
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