Job description

Title of Position: Call Center Representative (In Office)

Location: Belle Mead, N.J.

FLSA Status: Non-Exempt

The primary responsibility of this position is to assist in the planning, leading and organizing of the dispatch group. This position will also handle customer service sales calls and the scheduling of company drivers.

Company Description

The Silvi Group Companies have been working on expanding their “A” Team of employees since 1947! Our team has grown to 11 companies employing over 450 employees at 18 locations across New Jersey and eastern Pennsylvania. We have developed the Silvi Group Companies by literally building our community, taking on the most complex concrete projects in the region, and becoming a pillar of support for customers throughout our territories.

Our employees contribute directly to our aggressive growth and we enjoy giving back by developing our employees with professional opportunities as well as a comprehensive benefits package. Our benefits includes excellent medical (health, Rx, dental, vision), personal time (vacation, sick, holidays) and a great retirement package. Our close knit environment develops a culture in which we work hard but get to know each and every employee that helps us build our future. If you are driven, creative, and want to see your contributions reflected in real time, come work for us!

Position Essential Functions Responsibilities

• Serve as lead in logistics department. Assist with escalated client concerns and problem solving techniques to the other logistics coordinators.
• Assisting in the management of the dispatch, logistics, and customer service responsibilities.
• Scheduling deliveries with ready mix concrete company drivers.
• Communicating via a two-way radio system.
• Providing customer service to drivers and clients.
• Inbound/outbound sales calls.
• Addressing customer concerns.
• Addressing escalations.
• Working with plant management, sales, and quality control.

Qualifications

• Experience in dispatching or logistics or trucking preferred but not required.
• Concrete industry experience is preferred but not required.
• Ability to work daylight hours and as needed.
• Ability to work a 50 hour work week or as needed.
• Ability to work at least 2 or 3 Saturdays per month
• This person needs to have excellent and clear communication skills (bilingual in English/Spanish is a plus)
• Be well-organized.
• Have strong customer service skills.

Physical Requirements

In a typical work setting, people in this job:

· Lift 20 pounds on occasion

· Use hands/fingers to type and move office objects

· Sit for long periods of time.

· Hear sounds and recognize the difference between them.

· See details of objects that are less than a few feet away and far distances.

No smoking is permitted on or within company property, including inside trucks, buildings, or anywhere on the premises.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Application Question(s):

• What is your compensation request? (All requests will be considered.)

Work Location: One location

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