Job description

Service Manager

McCoy Construction & Forestry is YOUR John Deere Construction and Forestry equipment dealer. Backed by certified parts advisors, factory-trained technicians and an extensive parts inventory, our specialties include new and used equipment sales, equipment rental, product support, parts and service.

We are looking for a Service Manager.

Check out the benefits of working with us:

· Paid Time Off-80 Hours in the First Year!

· Ongoing training by the best in the industry

· Medical, Prescription, Dental, Vision, Short- and Long-Term Disability

· 401K with Employer Match

· $50,000 Life Insurance Policy

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment

Duties & Responsibilities:

Supervises all Service Department personnel

· Supervises the opening and closing of work orders for control of each shop job

· Maintains and monitors detailed records of time and performance of Service employees

· Monitors and schedules pick-up and delivery of equipment

· Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction

· Up-sells any service that is necessary to keep the product operating more efficiently and safely

· Stays current on product improvement programs from Deere

· Orders and maintains needed shop supplies

· Monitors customer satisfaction through phone calls and on-site visits

· Coordinates with Deere on programs, warranties and technical machine problems

· Interviews and selects qualified personnel

· Reports status of shop goal and objective achievement to either the Regional Service Manager or GM

· Assists in planning and developing service marketing programs

· Acts as site safety coordinator in conjunction with Corporate Safety Manager

· Monitors training needs and provides for the delivery of such training as required

Two-year certificate from college or technical school and five years of related experience desired. College degree preferred. Heavy equipment service experience may be substituted or combined with education.

Affirmative Action/Equal Opportunity Employer Qualified women, minorities and people with disabilities encouraged to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift

Experience:

• supervisory: 1 year (Preferred)
• management: 1 year (Preferred)
• diesel: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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