Job description
The Specialist Client Billing works directly with clients and customers to ensure the accuracy and integrity of invoices, timely follow-up and collection of open invoices, timely distribution of monthly invoices, and client transaction reporting. The Specialist acts as liaison with Account Managers to respond to billing questions, correct or audit invoices reports, and discuss or resolve accounts in dispute or pricing not aligned with client contract terms. This position is a key contributor to the Revenue Cycle ensuring a high level of customer service and a positive customer experience.
Essential Job Functions:
Essential Job Functions:
- Acts as subject matter expert for assigned clients regarding invoicing, billing, contract terms, client portal, and pricing.
- Validates client statements and client invoices prior to distributing timely to clients.
- Responds timely to client invoice inquiries or discrepancies. Escalates disputes to Supervisor, Client Billing as necessary.
- Follows up on client and customer balances directly to discuss outstanding balances and overdue balances, and obtain client payments.
- Assists with client payment posting or outsource lab invoicing reconciliation as needed for month-end close processes and accurate invoicing.
- Collaborates with Account Managers to meet with clients on site or virtually for training, policy review, invoicing or any other topic as needed.
- Continually fosters and builds relationships by providing customer service support and expertise to clients.
- Supports Client onboarding and client maintenance of resident and employee payer registration, verifying insurance eligibility, and data review.
- Monitors processes to assure timely and accurate entry of information into revenue cycle application.
- Utilizes external vendor data for non-PPS clients to register employee or patient’s insurance information required for orders and claims submission.
- Works within specified timelines to obtain nursing home census data via download or email, uploads the census registers residents’ insurance information and completes accurate client invoicing.
- Continually meets or exceeds productivity and quality metrics for Client Services Specialists.
- Participates in standard operating procedure and training documentation creation and maintenance as needed.
- Remains current with trends, regulatory requirements, and business strategies related to the payer relations and revenue cycle.
- Operates in compliance with all local, state, and Federal laws as well as policy and compliance standards.
- All other duties as assigned.
Requirements
Education and Experience:
· High School diploma or equivalent required.· Associate’s Degree in business, information systems, finance, or related field preferred.· 3+ years experience in customer relations or client services required; Healthcare service provider setting preferred.· 3+ years-experience in collections; Business to business preferred.
Supervisory Responsibilities:N/A.
Key Job Competencies:
· Microsoft Office skills: Advanced Excel and proficiency in PowerPoint, Word, and Visio. · Exceptional detail orientation, critical thinking, analytical, and problem-solving skills. · Ability to manage multiple clients and customers at one time to meet timeframes.· Must thrive in a fast-paced environment.· Ability to demonstrate professionalism and develop trust with clients.· Customer service aptitude and ability to follow up on outstanding deb
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