Job description
Stips Associate
Job Description Summary
Position Responsibilities:
- Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward
- Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience
- Always displays a positive and enthusiastic attitude with our customers
- Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
- Makes recommendations for improvement of all existing processes and procedures
Position Responsibilities:
- Excellent interpersonal, written, and oral communication skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
- Must be a strong team player and enjoy supporting others to “get things done”
- Must display a positive, enthusiastic, helpful and professional attitude at all times
- Strong PC systems and typing skills (CRM, email, chat)
- Previous experience in a call center customer service role preferred
Preferred Skills and Experience:
- Working knowledge of Microsoft Dynamics preferred
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