Job description

Job Title: Store Manager

Reports To: Managing Partner, Owner

Compensation: Base salary plus quarterly profit sharing with significant opportunity for growth as additional locations open throughout the area. Equity opportunity for the ideal candidate.

Summary

The Store Manager is responsible for the overall operation of the store that includes hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor control, and providing a great work environment. This is a full-time position requiring flexibility in hours that may include early mornings, evenings, weekends and/or holidays.

Essential Functions

• Display a professional attitude and remain courteous at all times.
• Ensure Service Standards are followed according to Core Values.
• Conduct daily Pre-Shift Huddles to review the Launch Pad and monthly Team Member meetings.
• Inspect uniform and grooming of team members and handle discrepancies accordingly.
• Ensure Standards and Policies are followed.
• Coach and counsel Team Members and prepare disciplinary action as required following the Progressive Discipline Policy.
• Work with the Training Manager to ensure Team Members are trained according to Brand Standards and Core Values.
• Complete and conduct Team Member performance evaluations.
• Ensure the work environment is safe, secure, and healthy by following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; maintaining the patio, walkways and parking lot.
• Prepare Team Members schedule within established labor standards.
• Ensure master tracker and checklists are followed; and side work is complete.
• Maintain knowledge of the menu, Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge and ensuring the Team Members are knowledgeable in all areas as well.
• Ensure food and labor costs are managed and controlled; minimize waste, ensure products are prepared according to Brand Standards.
• Maximize profitability through up-selling, portion control, monitoring accuracy of charges, cash handling procedures, and community marketing initiatives.
• Identify ways to improve guest service experience.
• Visible on the floor, particularly during peak business.
• Ensure par levels for supplies and equipment are maintained; replenishing shortages or additional items as needed.
• Identify marketing strategies to increase cover counts and profitability.
• Foster a healthy and collaborative team environment.
• Maximize profitability through up-selling, portion control, monitoring accuracy of charges, cash handling procedures and community marketing initiatives.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Experience and Qualifications

• Minimum of 3 years of general management experience in full-service, casual or quick-service restaurant or retail.
• Food Safety Certification required.

Skills

• Effective communication with individuals at all levels including guests, Team Members, Area Manager, leadership team, vendors and other individuals you may come in contact with.
• Ability to provide guest satisfaction, service excellence and problem resolution.
• Ability to effectively lead, manage and motivate Team Members.
• Ability to direct and drive performance and follow up with corrective action as required.
• Ability to prioritize, organize work assignments, delegate work, focus attention to details.
• Clear thinker, conflict resolution, exercising good judgment in decision making.
• Determine training needs and facilitate as required.
• Financial acumen to prepare schedules, watch labor costs, inventory control, purchasing and ordering, sales reports, budgets, P&L statements, etc.
• Must be proficient in Microsoft Office. (Word, Excel, Power Point)
• Perform job tasks independently with minimal supervision.

Physical Demands

• Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via automobile for long periods of time.

This description was prepared to indicate the general nature, kinds of activities, and levels of work difficulty typically required. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned.

This job description does not constitute an employment agreement between Big Star Ice LLC, DBA Jeremiah’s Italian ice of Melissa and the employee and is subject to change by Big Star Ice LLC, DBA Jeremiah’s Italian ice of Melissa as the needs of the Company and the requirements of the job change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Big Star Ice LLC, DBA Jeremiah’s Italian ice of Melissa is an equal opportunity employer and provides equal opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, or any other characteristic protected by federal, state or local laws.

More information about Jeremiah's Italian ice

• Jeremiah’s Ranked #32 on QSR’s 40/40 List -The 40/40 List for 2021: America's Hottest Startup Fast Casuals | QSR magazine
• February 21, 2021 QSR Article -This Beloved Frozen Dessert Brand is Now Franchising | QSR magazine
• February 4th, 2021 Newswire Article -Jeremiah's Italian Ice Slides into 2021 with Continued Momentum (prnewswire.com)

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Paid training

Experience level:

• 3 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work Location: One location

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