Job description
About Veho
Veho's mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local delivery stations. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.
Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% - far above every other company in the country.
In short, we are building the logistics platform of the future.
Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon, three former public company CEOs, early investors in Lyft and Instacart, as well as prominent venture capital firms General Catalyst, Tiger Global, and Softbank. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.
About The Role
As a Prep Operations Supervisor at Veho, you will be primarily responsible for managing the day-to-day preparation of routes for each market. You will develop a deep understanding of the live operation, including package events and how they interact with the driver app, the local pickup and sort schedules, all aspects of route building, label generation and scanning, and how package exceptions change daily and weekly route building.
You will support the operation in real-time, making critical decisions that are outside the scope of responsibility of the teammates you support. You will have a robust understanding of the tools that make your local operation successful, including how they work and where they can be improved. As a team supervisor, you will be responsible for the professional development of associates and leads on your team. You will set the standard for operational excellence, and ensure your teammates understand and execute on the Veho vision.
This role requires decisive tactical leadership, the ability to work cross-functionally in a remote environment, as well as data analysis and metric-driven decision-making.
Responsibilities Include:
- Manage a team of remote associates and leads, including recruiting, training where necessary, one-on-one coaching, and disciplinary actions.
- Managing the day-to-day of the team's responsibilities; 1st go-to for escalationsIdentify ways to improve how we execute core processes
- Work with Ops Manager to anticipate team capacity needs, and own scheduling and timesheet approval.
- Work with Ops Manager to determine how to measure performance and improve on priority KPIsWorking closely with ground operations leadership in each market.
- Maintaining logs of client injections, delivery dates, and warehouse operations to ensure routes are built properly and dispatched on time.
- Work closely with the Operations Manager to ensure new client expectations are met.
- Train on complex scan event exceptions with your team so that they can successfully execute tasks.
- Facilitate weekly tactical meetings, and ensure that the teams you support are aligned on the logistics behind new operational needs.
- Communicate new operational challenges to the Operations Manager to establish policy and process.
- Ensure new processes are fully trained on and documented.
- Execute on strategic decisions and provide recommendations that are rooted in data.
- Work alongside the engineering team, to experiment and implement new product features Maintain Veho’s exceptional success metrics as the company expands.
What You Bring:
- 1+ years of experience managing people in a remote live operations setting
- Prior experience in team management and professional development of direct reports
- Prior experience in project management or product development
- Prior experience in a startup, growing company, or another environment where you rapidly developed and iterated on processes
- Passionate about joining a top-tier early-stage startup that aims to build the next powerhouse of logistics technology
- Detail-oriented, and can identify and correct inefficiencies
- Can cascade changes across their team, and ensure all teammates both understand and are aligned with those changes
- Ability to navigate technology and problem-solve in a fast-paced environment
- Excellent verbal and written communication
- An empathetic leader, and cares deeply about the success of their teammates
- Excited about facing the challenge and uncertainty that comes with a new operationReceptive to feedback
- Receptive to feedback
- Action-oriented, and can make the right decisions, quickly
- A team player, and is able to communicate clearly and concisely with your team to accomplish goals
- Numbers driven with proven experience setting and following metrics, analyzing data, and communicating decisions that are rooted in numbers
- Never satisfied with the status quo and always works to improve things
Schedule:
Thursday + Friday
- 2am - 2pm CT.
- 2am - 4am are on call hours in case of emergency.
- 4am - 2pm are normal working hours
Saturday + Sunday
- 12pm - 12am CT.
- 12pm - 10 pm are normal working hours
- 10pm - 12am are on call hours in case of emergency.
Meetings and Projects
Typically there are a couple of meetings on Tuesday or Wednesday that you will need to attend.
Salary:
The starting salary for this role is
$47,600. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company.
#LI-Remote
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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