GENERAL SUMMARY:

The TeleSitter Monitor Tech provides continuous observation and surveillance of assigned patients. This position is located at the Beaumont Services Center, off site from the hospital setting. This position involves monitoring multiple patients simultaneously via video system. The first line of action is to verbally redirect and coach the patient from engaging in at risk behaviors; summons the nursing staff if the patient requires assistance; knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training: High School diploma or equivalent required.

B. Previous customer service or direct patient care experience preferred.

C. Certification, Licensure, Registration: None required.

D. Other Qualifications: Able to follow detailed written and oral instructions, efficiency in multitasking, including ability to monitor several patients simultaneously, basic telephone etiquette, the ability to communicate with patients using microphone and headset. General computer skills, including email platforms and office suite experience. Ability to prioritize simultaneous situations.

ESSENTIAL DUTIES:

1. Demonstrates understanding and proficiency of the use of the AvaSys Tele sitter Software.

2. Maintains visual observation continuously. Verbally redirects patient over a digital 2-way device, immediately summons the nursing staff if patient requires assistance

3. Participates in hand-off information/behavior about assigned patients when arriving and at completion of shift.

4. Provides patients with explanation as necessary but does not counsel or provide options.

5. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.

6. Demonstrates compassion and empathy, safe work practices and attitudes; follows safety rules.

7. Completes written documentation of patient activity as outlined by supervisor.

the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.

WORKING CONDITIONS:

A. Physical Effort: Position requires frequent visualization on computer monitor and ability to see fine details on screen. Occasional lifting of objects, no more than 25 lbs. Ability to use headset, phone and microphone. Position requires to sit for prolonged periods of time. Position requires ability to hear normal sound with some background noise, including ability to distinguish sounds such as equipment alarms. Position requires incumbent to constantly perform simple motor skills as picking up objects and simple manipulative skills such as writing and moderately difficult manipulative skills such as typing on computer keyboard. Position requires ability to constantly attend to a task or function for more than 60 minutes at a time. Position requires ability to verbally speak clearly through microphone/headset to patients who are in another facility.

B. Work Environment: Location of position is office environment with business casual dress attire. Work near other departments, including those that perform scheduling, cardiac monitoring, and appointment center functions.

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* Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.