At SanMar, the work you do makes a difference.

What's the Short Version?
The Accounts Receivable Representative works with an assigned group of customers, supporting those customers as they offer SanMar's products to businesses and other consumers throughout the country. Accounts Receivable Representatives are responsible for business building, risk management, and developing and enhancing SanMar's relationships with the customers assigned to them. Our Accounts Receivable Representatives, in their sales oriented and professional approach, have a significant impact on SanMar's sales by recognizing opportunities, while managing risk of loss through negotiating payment arrangements, and credit terms in a collaborative manner with their customers.

What Will You Be Doing?

• Manage customer relationships with SanMar by monitoring customer payments and recognizing opportunities for business building and risk management.
• Communicate with customers over phone or email to ensure payments are made; negotiate in a collaborative manner.
• Provide timely approval of orders for assigned accounts in queue; cover for teammates as needed.
• Work with the various credit terms offered to SanMar’s customers.
• Manage customers within the credit limit guidelines given; increase credit lines by obtaining necessary information to accommodate limit reviews.
• Communicate professionally in a service-oriented manner on both inbound and outbound calls with customers.
• Maintain customer information accurately through various systems.

What Are We Looking For?

• 1-3 years Collection and/or Customer Service experience is preferred.
• Strong verbal and written communication skills.
• Strong negotiation skills, ability to collaborate with customers to find mutually acceptable solutions.
• Team Player, ability to communicate with all areas of SanMar’s team and assist co-workers when needed.
• Excellent time management skills.
• Excellent attendance and punctuality.
• Detail-oriented with demonstrative organization and follow-up skills.
• Ability to demonstrate strong customer service skills.
• Able to troubleshoot disputes; adjustments; problem resolution with customers and teammates.
• Flexible with change and the ability to accept change as a positive experience.
• Ability to maintain confidential information.
• Always demonstrate a positive and professional attitude aligned with our SanMar’s Family Values.

What's Our Offer?
Salary Range: You`ll earn between $21.00 - $27.90 (WA, NJ); $19.32 - $25.67 (MN, NV, TX, VA); $18.06 - $23.99 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to $2,000.

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 7 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?
Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

Who is SanMar?
SanMar is more than just a t-shirt company.

We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide.

As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we’ve done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we’ve grown to more than 5,000 employees and we still work with those same simple principles in mind.

You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our goals of doing business responsibly.

Why Work at SanMar?
Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.

Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.

SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.

Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.

SanMar is an Equal Opportunity Employer
Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar.

SanMar participates in E-Verify. #LI-REMOTE