Job description

Job Title: Regional Operations Coordinator

Location: Cary, NC 27511

Duration: 6 Months

Job Description:

· Candidates must have a mix of advanced customer service experience, outside of entry level positions, and call centers. Successful candidates have extensive administrative and customer service experience in various industries.

· 2-5 years’ experience in a customer relationship related role, in a fast-paced environment

· Positive attitude and passion for customer service.

· Superior follow-through and time management skills.

· Mastery of time management, Critical thinking, and problem-solving skills.

· Be a self-starter with attention to detail and ability to learn quickly and efficiently.

· Ability to work with minimal guidance and supervision.

· Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.

· Experience communicating ideas and rationale to internal teams and customers.

· Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.

· Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue. Strong PC skills (MS office software like Work, PowerPoint, Excel and Outlook).

· Associate degree or equivalent experience required.

Preferred:

· 3+ years of practical Customer Support experience supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.

· Ability to professionally investigate and respond to requests in a timely manner

· Strong communication skills and are adaptable to change

· Ability to think at a high level and apply business concepts.

· Experience to anticipate customer needs.

· A history of acting as a collaborative team player with cross-functional teams.

· An interest in solving problems that don’t have obvious solutions.

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cary, NC 27511: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Administrative: 3 years (Preferred)
• Microsoft Office: 3 years (Required)
• Healthcare/Educational/Industrial/Construction/Mechanical: 3 years (Required)

Work Location: One location

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