Tell us you like helping people without telling us you like helping people.

Are you searching for an organization that offers advancement opportunities and competitive pay? What about an employer that has opportunities for benefits (health, vision, dental, life, retirement)? How about daylight working hours, Monday through Friday?

If you are, then come with us, Shenandoah Valley Social Services! We are located in the heart of the beautiful Shenandoah Valley, serving Augusta County and the Cities of Staunton and Waynesboro, just about 30 minutes from Harrisonburg and Charlottesville. We are seeking qualified, compassionate, eager to learn, individuals ready to make a difference in the lives of our community.

This is an administrative clerical position with the responsibility for a broad range of largely self-directed work in support of the agency’s Fraud Unit. This position requires knowledge of, and the ability to apply Fraud and collection laws and policies, as well as a high degree of competence and accuracy in accounting for payments and collections. The position supports the Fraud Supervisor, Senior Worker and two Fraud workers, and works closely with the agency’s Assistant Director of Benefits to ensure effective and accurate accounting for each collection account, utilizing multiple collections systems. Acts as the agency’s TOPS Coordinator, Security Officer, and presents delinquent claims to Civil Court for garnishment.

This position also provides back-up coverage for other clerical units as necessary. The position is mandated by the state to serve in emergency shelters.

Minimum Qualifications

Considerable knowledge of office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs, including those used for accounting purposes; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Working knowledge of elementary bookkeeping and accounting.

Skill in operating a personal computer, printer, scanner, and a variety of standard office machines and equipment; performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Demonstrated ability to develop spreadsheet, organize information, and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public, sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; act as a leader to other clerical staff; and professionally presents cases to civil court to establish wage garnishments.

Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry. Stays informed and up to date on policy, procedures and forms.

Completes shelter duty training so as to serve in shelters as required; other duties as assigned.

High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Must pass the agency’s background checks.

Preferred Qualifications

Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

This investigation may include: fingerprint checks (State Policy, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers are contingent upon satisfactory results of the required checks and screening.

All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia. Driving record must meet agency requirements.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

APPLICATIONS, RESUMES, AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. MAILED, EMAILED, FAXED, OR HAND DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED. THIS WEBSITE WILL PROVIDE A CONFIRMATION RECEIPT WHEN THE APPLICATION IS SUBMITTED FOR CONSIDERATION.

Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.

Please refer to your RMS account for the status of your application and this position.